Ever have someone copy your idea, your sales page, your emails, or anything else you’ve created in your business?
Yeah, it’s not a good feeling.
Yeah, yeah – I know that ‘imitation is the sincerest form of flattery’ and that we’re all of ‘one mind’ and all that, but really? There is a line that no one should cross.
I’ve dealt with this on numerous occasions in my own business (frankly dealing with it now with someone who certainly doesn’t need to copy me – who has an extremely successful business already so I know that it’s about something else entirely) and while sometimes it is easier and ok to just let it go, other times it’s not.
So what do you do when you feel compelled to do something about it?
Here are 4 ways of dealing with copycats:
1. Vent
First, get on the line with a business best friend and have a good vent about it. You need to get it out of your system before you can approach the copycat from a place where you’re more likely to have the situation resolved.
2. Call them on it personally
I like to contact people personally first, and give them a chance to make things right. I don’t have my assistant do this – I reach out myself usually via email, with a gracious note that I’ve noticed something they are doing is very similar to mine and I wanted to point that out – that I wouldn’t want their people thinking they’re copying me.
In one case, the person in question immediately responded with a gracious note back, offering that she was ‘modeling’ me and others and told me she would make changes to the page in question and send it to me for approval. She did and I was satisfied with the changes she made and all was well.
If it doesn’t go that way then…
3. Call them on it officially
Get your attorney involved and send them a ‘cease and desist’ letter. That will usually do the trick.
4. Move on
Once you’ve handled it either personally or officially, move on. Don’t hold a grudge against the person, just let it go. It’s not worth any more of your energy or emotion and recognize that the reason behind the copying has nothing to do with you. And then use the situation to be even more creative in your own endeavors going forward.
I’d love to know your thoughts on copycats – share with me below…
Here’s a question I get asked all the time:
“I don’t know you how do it, Alicia…with two little ones to care for and so few hours in the day to actually focus on your work. Somehow you manage to write your weekly ezine, hold a bunch of teleseminars each month, run your group and private coaching programs, AND be creating and promoting new offers and new products all the time. I’m so impressed and inspired by you, but more than that, I want to know how you do it all!?”
To be honest, sometimes I wonder myself! Something I often say to other, especially new, mothers is, “despite what everyone tells you to do, do whatever works for YOU.” In a way, that’s how I started running my business after I had my daughter. I just did whatever worked. I still do.
When she got a bit older, it was easier to manage both being a fulltime mother along with running a successful business. Then enter baby #2 and it was back to square one. It’s not easy but it is possible. And here’s what’s really interesting (mompreneurs, take note): I started making about $3k more each month since having my son – and I’m working LESS.
A client once pointed out to me that it seems the biggest growths in my business have been when I’ve been having babies – and she’s right!
Over time, I’ve figured out how to get the most important things done while still being able to focus the majority of my time on my family (after all, that’s one of the reasons why I went into business for myself in the first place).
Here are just a few of them:
1. Setting my work hours
My typical work day looks like this: I get organized the night before for the next day. This jump-starts my day and makes sure that when I do get those tiny pockets of time to get something done, I know exactly what to do. This makes me feel like I’m accomplishing stuff in-between drop-off and pick-up from school, making crafts, playing trains, making dinner, etc.
When I started my business, I didn’t get any real work done until naptime. I worked for about a total of an hour or so while the kids napped, five days a week. Then I put in some more time after they went to bed at night, whether I was leading a teleseminar or catching up on emails. My biggest block of focused time, usually reserved for writing and product creation, was on Saturdays, when I worked approximately 4 hours.
During a perfect week, that gave me about 12 hours of time dedicated to business. However, there’s never a perfect week (one or the other doesn’t nap, I have some pressing non-business-related task that I can only take care of when they’re sleeping, one of them is sick, etc.), so my best guess is that this gives me about 8-10 productive hours to work on my business each week.
Now that the kids are both in school, my dedicated work time is a couple of hours in the morning until I pick my son up at noon, a little at naptime, and sometimes in the evening (again if I’m hosting a teleseminar) or on a Saturday, if I have a launch going on.
So, although my hours have shifted, the amount of hours is still relatively the same – about 15 hours a week.
So how do I decide what to focus on that will move my business forward the fastest in that limited amount of time each week? I use what I call a Priority Card…
2. Using a Priority Card
A Priority Card will help you organize all your tasks in a way that will SHOW you every day what you should focus on. There are a lot of details that will threaten to take your mind off your priorities (this is where a virtual assistant can be of immense value), but those details are not necessarily what will move you forward in your business. To do that, you need to consistently focus on completing the projects that will move your business ahead big-time.
You can create a system for helping you focus on your priorities in a number of ways, but I’m going to give you mine. Like I said, I only work about 15 hours a week on my business, so adjust your own plan accordingly.
At the beginning of each week, I choose 3 to 5 projects with looming deadlines (self-imposed as they may be) from my master task list (which really is so massive that I write it on a 8.5 x 14 legal pad). For example, at the moment, I am working on my annual Online Business Breakthrough Workshop.
On a colored index card, I write down those projects and prop the card in a standing clip holder, right in front of my computer screen. When I start to feel that sense of overwhelm, or when I find myself getting distracted by new ideas or other tasks (all of which seem important), I remind myself to look at my Priority Card and focus only on what’s written there.
Once I started using my Priority Card, my own business growth leaped forward ten times faster than when I was doing a little of this and a little of that, working on a dozen things, but taking much too long to actually complete just one project.
3. Ignoring the phone
I’m serious when I say that I ignore the phone. Some of my clients get heart palpitations when I tell them that I NEVER jump when the phone rings and suggest they do the same. I don’t even have the ringer turned on on the business line. Does this mean I miss some important calls? Probably. But my virtual assistant checks my messages in a timely manner, takes care of what she can, and forwards the rest to me. I then email or call people back at a more convenient time for me.
4. Quick consults
When a prospective client wanted to speak with me about ‘just a few questions’, I used to gladly schedule a time to talk. But instead of a few questions, I’d be on the phone for at least a half hour, basically giving a free coaching/consulting session, and being frustrated with myself for not valuing my time more.
And up until a few years ago, when a potential client or customer requested to talk with me further about working with me or about one of my products, they could schedule a time to talk for a much smaller fee than my usual hourly rate, and if they decided to go forward with working with me, they could apply the fee they paid towards the program or product they were interested in. This was fair and valued both our time and investment in the process.
Now, however, prospects can talk with my virtual assistant should they need more information about any of my programs or products. If someone is interested in working with me one-on-one, they need to apply for a private coaching spot and if I feel it’s a good fit, we set up an interview to discuss moving forward.
BONUS: Make and use lists
I’d be lost without my lists! I’d never remember to do anything if I didn’t write it down. I keep a bunch of reporter’s notebooks around the house and anytime I think of something I need to do, I write it down in whatever room I’m in – whether it’s business or personal. Then I periodically gather the lists and separate them into three main lists; personal, business, and other (which includes the “someday I’d like to…” stuff; things that aren’t a priority but that I want to remember to do at some point), and check things off in priority order from there.
If you start applying some of these steps now, I guarantee the number of productive hours you spend on your business will increase. And you’ll also feel less overwhelmed and lessed stressed about trying to get it all done!
I’d love to know which one of these resonates the most with you – share with me below…
It seems that, at least in the US, the holiday season starts earlier and earlier, with Christmas cards taking over most of the card section of any store right after Halloween (if not before!).
And while it bugs me to hear holiday music over the store speakers while I’m shopping for my kids’ Halloween costume (because by the time Santa does visit, I’m quite tired of dreaming of a “White Christmas”), as far as planning on how to market for and during the holiday season for my business, it’s almost never too early.
One of my beliefs is “Giver’s Get,” in the sense that you are giving from a place of having no expectation of getting anything in return.
What follows are 5 ways that you can give in your business, feel really good about it, and reap the rewards from the Universe.
1. Thank your clients and customers.
An obvious one to do in this season of giving is to show your gratitude to your current clients and customers for their business. But you might be surprised at how few business owners actually take the time to do this.
It could be something as simple as expressing your thanks in a short email. Or you could send a thank you card in the mail. Or you could take it a step further and do something I’ve done in the past – send a postcard expressing your gratitude with a link to a special – and fr*e – gift to your VIP clients and customers.
Taking the time to say thank you goes a long way towards deepening that all-important relationship with your current clients and customers. If you do nothing else this holiday season, at least do this.
2. Give your ezine list a gift.
Your ‘pot of gold’ in your business in your email list of potential clients and customers. You should always be treating them well, but at least once a year, offer them a gift – no strings attached – just because…
For a few years, I offered a 12 Days of Christmas series to my ezine subscribers, where they received something of value that would benefit them in building their business once a day for the 12 days leading up to Christmas. This was a huge hit every year, and it was fun for me to come up with something new each day.
You don’t have to offer 12 gifts, however. Just one will do very nicely as well.
3. Give a holiday coupon.
As a gift to your list as well as to give you a boost in your income, why not offer a coupon towards one or more of your offerings. You could offer a 2-for-1 coaching session, or a 20% off discount for one of your ebooks or ecourses, or you could offer a special price for the month of December only on one of your programs.
4. Give your affiliates a gift.
Your affiliates are also one of your greatest assets in your business. Show your gratitude to the folks who have chosen to join your ‘sales force’ by increasing their commissions for the holiday season.
Ideally, your commission rate should be at least 25%. Why not reward them further for promoting your offerings by doubling their commissions to 50%?
5. Give yourself a gift.
And don’t forget yourself! If you haven’t already, hire a virtual assistant to help you now so you can enjoy more of your holidays. You’ll be so glad you did and you’ll never go back to being a lone ranger!
I’d like to invite you to choose at least two of these ways of giving in your business to implement this holiday season.
I’d love to know your thoughts on this – feel free to share them below.
Basically, there are two things that must be in place before any of your offerings can be successful (read: profitable). One is that it must be designed for a niche. So, there must be a group of people who you are targeted to offer your product/program/service toward.
The other is that is must solve a problem that your niche wants solved. Sounds obvious, yes? But many times, we create what we think our niche NEEDS instead of what it WANTS. It’s critical to know the difference and to use that knowledge to create your offerings.
There are many ways you can find out what it is that your niche wants most so you can create it and offer it to them. One of those ways is to hold a teleseminar that both delivers value to your participants as well as provides you with market research to use to inform your product line.
The best thing is that these types of teleseminars can be easy to fill and fun to host. Here are the steps:
1. Decide on the topic
Your best best is to choose a topic that’s broad in scope, meaning that it discusses a problem that the majority of your niche struggles with and would like help in solving. This will get you more people on the call as well as give you a more diverse group from which to learn from for your own market research purposes.
2. Use a mini-application
When people register for your teleseminar, ask them to fill out a short questionaire. This really begins your market research because you’ll be asking them what it is that they are struggling with specifically in relation to the bigger topic.
For example, if your topic is “How to Balance My Business and My Family and Still Have Time for a Great Life”, one question you may ask in your questionaire is, “What’s the ONE thing you struggle with most when it comes to balancing your business and your family? Please be as specific as possible so I can give you some specific strategies to help!”
You could also ask the question in another way: “What two questions do you have that I must answer on this teleseminar for you to feel it was of value to you?” You may also want to ask where your participant is at present with regard to your topic and where they’d like to be.
Tell them you’ll be answering as many questions as you can on the teleseminar itself, to engage people right from the start when they are registering for the call, as well as encourage them to show up in the first place (this is particularly helpful if this is a fre*e call).
Also, don’t be shy about telling your participants that you’ll be using their comments and feedback as part of growing your own business. For example, if you’re writing a book and you need some more content for a certain section, hold a teleseminar on that topic and share with your teleseminar participants that they may be featured in the book if their comments, suggestions or examples are used. People will jump to sign up for your call!
3. Ask questions
At this point, you have an outline for the call itself, and now you’ve filled it in with more content with the answers to the questions that were submitted when people registered.
The next step is to weave those questions and answers into the conversation on the call itself, and ask if there are MORE questions or comments around them. This will give you more in-depth and insightful information for your purposes, as well as be valuable to those on the call. This is when you really want to give the space and the time for your participants to talk (count 5 Mississippi’s if you have to to stop yourself from filling any silence while people are thinking).
Be sure to record the call so you can listen carefully to the conversation again and take notes about what you hear that your participants are looking for in terms of solutions to their problems.
4. Send a follow-up email
As soon as possible after the call, send a follow-up email thanking your attendees for their time and participation. Include notes from the call that you’ve cleaned up and converted to a neat PDF file for them as well for added value.
What you’ve done with this is type of ‘Open House’ teleseminar is invited your attendees to ask you anything they want about your area of expertise. With the information you glean, you can easily tailor your next product around the things they most want, which equals a successful offering for you!
I’d love to know your thoughts on hosting your own teleseminars – please feel free to share your comments below.
A question I often ask my target market is, “what’s your biggest challenge with building your business online?” And one answer I get frequently is this:
How do I make my website earn money?
If you’ve got a business online, then it’s likely you have some sort of web presence. Perhaps it’s a one-page ‘sign up for my list’ kind of site, or a full-blown brochure site with a menu of choices, or maybe your site is in the form of a blog. Regardless of what kind of site (or sites) you have, if they’re not doing what you want them to – and since we’re in business, ultimately that means making some sort of a profit – then it’s time to make some changes.
But how do you REALLY know whether your site is working or not? Here are four strategies to test and track your pages to know what needs fixing:
1. Let the numbers speak
I’m sure if the sky was the limit, you’d hire the most expensive web designer with the fanciest tools to create the most spectacular site imaginable for your business – and someday you just may do that.
For now, though, even an ugly site can make money. My own original site is a perfect example of this, and one reason why I keep it live as an example for my clients. And I can think of at least two sites right now that I personally think are not that pleasing to the eye, yet I know they are raking in the bucks each and every month, year after year.
So don’t get caught up in having the most polished and professionally looking site. Focus more on having the pieces in place that will bring you the cash, too.
2. Give your site only one job
Think of each page of your website as a separate entity with one main purpose. It may be to sell something, or to sign up for your list, or to get people to call you for an appointment. Whatever it is, make it clear that that one thing is the action your visitor should take from being on that page.
3. Track your numbers
Most web hosts offer statistics that you can use to watch your numbers, or there are other web stat programs that you could use as well (such as Google Analytics). However you are keeping an eye on your numbers, you should be looking for two things: how many people visit your site and how many people take the action you want them to take.
From those two numbers, you can figure out your conversion rate, which tells you how many of those visitors took the action you wanted them to – like sign up for your list. If you make small changes to your page AND watch these numbers at the same time, you’ll be able to tweak things to increase your conversion rate. See #4 for more on this…
4. Make one change at a time
This is a very effective way to increase the conversion rates on sales pages and sign-up pages. Change just one thing – for example, the headline – and watch your numbers. Compare those statistics to your previous ones and decide whether or not to keep the change. (You can also do this via a split-test in your shopping cart, where the software does the number crunching for you.)
I see so many sites that try to be all things to all people by offering everything under the sun in too small a space – a website – and all that does is confuse people and encourage them to click away. Remember, ‘a confused mind clicks away’, so always go back to the main questions when considering making changes to your website: What’s the purpose of this page? What is the one thing I want my visitor to do here? And then design your copy around the answer. Keep it simple and you’ll get better results every time.
I love to know your thoughts on these tips. Please share below…
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