It seems that, at least in the US, the holiday season starts earlier and earlier, with Christmas cards taking over most of the card section of any store right after Halloween (if not before!).
And while it bugs me to hear holiday music over the store speakers while I’m shopping for my kids’ Halloween costume (because by the time Santa does visit, I’m quite tired of dreaming of a “White Christmas”), as far as planning on how to market for and during the holiday season for my business, it’s almost never too early.
One of my beliefs is “Giver’s Get,” in the sense that you are giving from a place of having no expectation of getting anything in return.
What follows are 5 ways that you can give in your business, feel really good about it, and reap the rewards from the Universe.
1. Thank your clients and customers.
An obvious one to do in this season of giving is to show your gratitude to your current clients and customers for their business. But you might be surprised at how few business owners actually take the time to do this.
It could be something as simple as expressing your thanks in a short email. Or you could send a thank you card in the mail. Or you could take it a step further and do something I’ve done in the past – send a postcard expressing your gratitude with a link to a special – and fr*e – gift to your VIP clients and customers.
Taking the time to say thank you goes a long way towards deepening that all-important relationship with your current clients and customers. If you do nothing else this holiday season, at least do this.
2. Give your ezine list a gift.
Your ‘pot of gold’ in your business in your email list of potential clients and customers. You should always be treating them well, but at least once a year, offer them a gift – no strings attached – just because…
For a few years, I offered a 12 Days of Christmas series to my ezine subscribers, where they received something of value that would benefit them in building their business once a day for the 12 days leading up to Christmas. This was a huge hit every year, and it was fun for me to come up with something new each day.
You don’t have to offer 12 gifts, however. Just one will do very nicely as well.
3. Give a holiday coupon.
As a gift to your list as well as to give you a boost in your income, why not offer a coupon towards one or more of your offerings. You could offer a 2-for-1 coaching session, or a 20% off discount for one of your ebooks or ecourses, or you could offer a special price for the month of December only on one of your programs.
4. Give your affiliates a gift.
Your affiliates are also one of your greatest assets in your business. Show your gratitude to the folks who have chosen to join your ‘sales force’ by increasing their commissions for the holiday season.
Ideally, your commission rate should be at least 25%. Why not reward them further for promoting your offerings by doubling their commissions to 50%?
5. Give yourself a gift.
And don’t forget yourself! If you haven’t already, hire a virtual assistant to help you now so you can enjoy more of your holidays. You’ll be so glad you did and you’ll never go back to being a lone ranger!
I’d like to invite you to choose at least two of these ways of giving in your business to implement this holiday season.
I’d love to know your thoughts on this – feel free to share them below.
As we head into the season of giving, now is a great time to show appreciation to your clients and customers. Taking the time to give thanks to your clients will set you apart, increase loyalty, improve retention, inspire more sales, and deepen relationships that last long after the initial sale.
Here are 10 easy ways you can say thank you to your clients:
1. Greeting Cards
My husband often teases me that I should own stock in Hallmark for the amount of money I spend a year on cards. I love to send cards, for a specific reason or for no reason at all.
For business, you’ve probably heard of SendOutCards (and no, I’m not an affiliate or a distributor). I get a lot of cards this way, from colleagues, and it definitely deepens the relationship for me. And it is a super-easy way for you to do that with your customers too.
2. Personal Notes
I love to send personal notes too. I have specially designed notecards that I send when I just want to connect with someone after a particularly powerful conversation or coaching call, when someone makes an investment in working privately with me, when I’ve made a special connection with someone in person, or when a client just needs a little cheer.
3. Invitations
One of the things you can do for your top clients is to invite them to a special event just for them. It can be a lunch or dinner at an event you’ll all be at, or carve out a portion of your own live event to spend time just with them.
You can also invite them to special teleseminar, webinar, or LiveStream event where you offer them free content just for being your top clients.
4. Small Gifts
Flowers, books, a mug, or something more specific are all thoughtful gifts for clients. They can be sent for certain occasions or just because (that’s actually my favorite way to send a gift).
5. Gift Cards
These days you can get gift cards for almost any product or service. Some companies, like Starbucks, offer having your logo or business name imprinted on them. Other ideas besides coffee include restaurants, movies, bookstores, office supplies and online vendors like Amazon.
6. Referral and Affiliate Rewards
Even if your referral or affiliate programs offer a commission on each referral, sending a personalized note along with it will go further in encouraging your network to continue to promote your offers into the future.
7. Reverse Referrals
Whenever appropriate, refer your clients and customers to others whom they will benefit from. Making this a part of the way you run your business will come back to you ten-fold as it shows the Universe your belief in abundance.
8. Customer Appreciation Days
Pick one day a year to designate as a Customer Appreciation Day to celebrate your clients. Make a special offer only to them and make a lasting impression.
9. Host Events
Host a gathering at the next event where your clients and customers are likely to gather. A Tweetup is a popular way to connect with both current and prospective clients and they are super-simple to set up and cost you nothing but a bit of time. You can also hold a virtual event anytime you want to bring your clients and customers together.
10. Life Events
Weddings, baby showers, major moves, book contracts, big speaking gigs, TV spots, or any other major event warrants an acknowledgment. A nice card or personal note, or even a quick phone call, will make you memorable for sure.
I’d love to know the ways you show appreciation to your clients and customers. Please share them below.
I had many light bulb moments during my three days in Dallas at SHINE this year, and I wanted to share with you 10 of my top take-away’s:
1. Opportunities come through people, not your computer
Think about that for a minute. Yes, you can build good relationships with people over email and social media. But when it comes to the really juicy opportunities, those are going to come through meeting people and spending time with them IRL (in real life). That’s one reason why it’s so important to get out there at least a couple of times a year.
2. BLT – Believe, Like, Trust
We often hear and I say it myself – that people need to know, like and trust you before they will buy from you. But I liked this version better – that people have to BELIEVE you, like you and trust you. So the more YOU you put into your marketing, the more authentic you are, the more people will get to believe, like and trust you, and the more sales you’ll make.
3. When you are yourself, you have no competition
Enough said.
4. No Plan B
If you have a Plan B, then just do Plan B. Otherwise make the commitment to Plan A, with no other option.
5. Your best ideas don’t come from sitting at your desk
My best ideas come to me in the car. Or sitting on the dock in the early morning of summer. I created this business under a palapa in the Turks & Caicos. Where do your best ideas come to you? When you’re stuck or need to hit the refresh button, go where your best ideas are able to pop into your mind.
6. You’ve got to be comfortable with being uncomfortable
Being an entrepreneur will bring up all your stuff. 🙂 Most of the time, that’s going to make you uncomfortable. You have to be ok with that and recognize that it’s just an indicator that you’re moving through whatever you need to in order to grow and reach the next level. If you can remember that, it’s actually pretty exciting, isn’t it?
7. Balance
I always say there’s no such thing as balance, that there’s an ebb and a flow but no such thing as balance. So it was empowering to hear two of the speakers say the same with their own spin:
“Life if not about balance; it’s about resilience.” and “Balance is for ballerinas.” 🙂
8. Eat that frog
You may have heard this idea before – to do the thing you most do not want to do first. Eat that frog and get it over with. Once you do, your energy is free to work much more productively and enjoyably on everything else.
9. Focus on your zone of excellence
If you’re still trying to be all things for the people in your market, I’m going to make a coach’s request that you make a commitment to stop that right now. Spend some time focusing on who your ideal client is and what is the ONE thing that you LOVE to do in your work with that ideal client? Start re-designing your message and your offerings around that.
10. Business happens at the bar
…or on the shuttle from the airport, or while waiting in line for the restroom, or when you step outside on a break for some fresh air. If you’re taking the time away from your business and your life to attend a live event, then you need to be talking to people, engaging with them, and letting them engage with you. Let me be clear – I don’t mean selling to them and I’m not fond of the word networking, but just talk to people, have a conversation. The best business relationships I have were built from a simple chat over a drink.
I’d love to know which of these resonates with you. Please leave your comments below…
One of the biggest mistakes I see entrepreneurs make is creating what they think their market needs instead of what it wants. Then they’re left disappointed, discouraged and with little to no sales – and maybe even unwilling to try again.
So if you’re creating products/programs/services that you think your market needs – offerings that seem the most logical to you that will help your prospects do, be or have better – but you’re not selling many – or any, then keep reading.
There are two things you need to remember when creating any offering for your market:
1. People buy what they want, not necessarily what they need.
2. People buy based on emotion, not necessarily on logic.
There are several ways to get this information and use it to help you create an offering that will solve your prospect’s problems and make a profit for you at the same time.
The best way is to do your research. Make sure you conduct market research of your market at least once a year. You want this to be an ongoing part of your marketing campaign so you can keep up with the changing desires of your target market and continue to offer them what they want (not what you think they need).
Here are some ways to do this:
1. Simple: Ask them!
Ask your prospects a simple, open-ended question, like “What’s your biggest challenge with building your business online?” or “What’s the one thing you’d like to learn more about that relates to balancing your work and family life?” Tailor the question to your niche and use the information you receive to help spark ideas for new products and services.
You can put this question to your target market a number of ways: as an autoresponder when they sign up for your freebie offering, periodically in your ezine, ask them on your teleclass and have them email you their response, or ask them on discussion boards and blogs in your niche.
2. Almost as Simple: Do a simple survey…
… that asks 1-10 questions using a survey tool like SurveyMonkey. This allows you to ask more specific questions to elicit more specific responses. Doing a survey like this really helps you to NOT waste your time creating offerings your target market simply doesn’t want.
Continue reading this and share you thoughts on my blog…
3. Advanced: Set up an Ask Database campaign (www.AskDatabase.com).
This tool helps you ask your niche what they want in a sophisticated and professional-looking way. It does a few other things besides just asking the questions, so if you have the budget, it might be worth looking into.
One last tip: To entice people to share their thoughts with you, offer them a free gift for answering your question or taking your survey. It’s also a nice way to say thank you for their time and for the very valuable information they’re sharing with you.
The information you glean from implementing this strategy (especially over time as your list grows) is priceless! Try it for yourself and see if you don’t agree… 🙂
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I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.
Here’s a question I get asked all the time:
“I don’t know you how do it, Alicia…with two little ones to care for and so few hours in the day to actually focus on your work. Somehow you manage to write your weekly ezine, hold a bunch of teleseminars each month, run your group and private coaching programs, AND be creating and promoting new offers and new products all the time. I’m so impressed and inspired by you, but more than that, I want to know how you do it all!?”
To be honest, sometimes I wonder myself! Something I often say to other, especially new, mothers is, “despite what everyone tells you to do, do whatever works for YOU.” In a way, that’s how I started running my business after I had my daughter. I just did whatever worked. I still do.
When she got a bit older, it was easier to manage both being a fulltime mother along with running a successful business. Then enter baby #2 and it was back to square one. It’s not easy but it is possible. And here’s what’s really interesting (mompreneurs, take note): I started making about $3k more each month since having my son – and I’m working LESS.
A client once pointed out to me that it seems the biggest growths in my business have been when I’ve been having babies – and she’s right!
Over time, I’ve figured out how to get the most important things done while still being able to focus the majority of my time on my family (after all, that’s one of the reasons why I went into business for myself in the first place).
Here are just a few of them:
1. Setting my work hours
My typical work day looks like this: I get organized the night before for the next day. This jump-starts my day and makes sure that when I do get those tiny pockets of time to get something done, I know exactly what to do. This makes me feel like I’m accomplishing stuff in-between drop-off and pick-up from school, making crafts, playing trains, exploring the neighborhood or running errands.
When I started my business, I didn’t get any real work done until naptime. I work for about a total of an hour or so while the kids napped, five days a week. Then I put in some more time after they go to bed at night, whether I was leading a teleseminar or catching up on emails. My biggest block of focused time, usually reserved for writing and product creation, was on Saturdays, when I worked approximately 4 hours.
During a perfect week, that gave me about 12 hours of time dedicated to business. However, there’s never a perfect week (one or the other doesn’t nap, I have some pressing non-business-related task that I can only take care of when they’re sleeping, one of them is sick, etc.), so my best guess is that this gives me about 8-10 productive hours to work on my business each week.
Now that the kids are both in school, my dedicated work time is a couple of hours in the morning until I pick my son up at noon, a little at naptime, and sometimes in the evening (again if I’m hosting a teleseminar) or on a Saturday, if I have a launch going on.
So, although my hours have shifted, the amount of hours is still relatively the same – about 15 hours a week.
So how do I decide what to focus on that will move my business forward the fastest in that limited amount of time each week? I use what I call a Priority Card…
2. Using a Priority Card
A Priority Card will help you organize all your tasks in a way that will SHOW you every day what you should focus on. There are a lot of details that will threaten to take your mind off your priorities (this is where a virtual assistant can be of immense value), but those details are not necessarily what will move you forward in your business. To do that, you need to consistently focus on completing the projects that will move your business ahead big-time.
You can create a system for helping you focus on your priorities in a number of ways, but I’m going to give you mine. Like I said, I only work about 15 hours a week on my business, so adjust your own plan accordingly.
At the beginning of each week, I choose 3 to 5 projects with looming deadlines (self-imposed as they may be) from my master task list (which really is so massive that I write it on a 8.5 x 14 legal pad). For example, at the moment, I am working on my Online Business Breakthrough Workshop and my L.E.A.P.â„¢ Gold program.
On a colored index card, I write down those projects and prop the card in a standing clip holder, right in front of my computer screen. When I start to feel that sense of overwhelm, or when I find myself getting distracted by new ideas or other tasks (all of which seem important), I remind myself to look at my Priority Card and focus only on what’s written there.
Once I started using my Priority Card, my own business growth leaped forward ten times faster than when I was doing a little of this and a little of that, working on a dozen things, but taking much too long to actually complete just one project.
3. Ignoring the phone
I’m serious when I say that I ignore the phone. Some of my clients get heart palpitations when I tell them that I NEVER jump when the phone rings and suggest they do the same. I don’t even have the ringer turned on on the business line. Does this mean I miss some important calls? Probably. But my virtual assistant checks my messages in a timely manner, takes care of what she can, and forwards the rest to me. I then call people back at a more convenient time for me.
4. Quick consults
When a prospective client wanted to speak with me about ‘just a few questions’, I used to gladly schedule a time to talk. But instead of a few questions, I’d be on the phone for at least a half hour, basically giving a free coaching/consulting session, and being frustrated with myself for not valuing my time more.
And until recently, when a potential client or customer requested to talk with me further about working with me or about one of my products, they could schedule a time to talk for a much smaller fee than my usual hourly rate, and if they decided to go forward with working with me, they could apply the fee they paid towards the program or product they were interested in. This was fair and valued both our time and investment in the process.
Now, however, prospects can talk with my virtual assistant should they need more information about any of my programs or products. If someone is interested in working with me one-on-one, they need to apply for a private coaching spot and if I feel it’s a good fit, we set up an interview to discuss moving forward.
BONUS: Make and use lists
I’d be lost without my lists! I’d never remember to do anything if I didn’t write it down. I keep a bunch of reporter’s notebooks around the house and anytime I think of something I need to do, I write it down in whatever room I’m in – whether it’s business or personal. Then I periodically gather the lists and separate them into three main lists; personal, business, and other (which includes the “someday I’d like to…” stuff; things that aren’t a priority but that I want to remember to do at some point), and check things off in priority order from there.
If you start applying some of these steps now, I guarantee the number of productive hours you spend on your business will increase. And you’ll also feel less overwhelmed and lessed stressed about trying to get it all done!
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One of the most critical lessons I’ve learned over the past few years is that in order to double my income (or more) I have to do HALF of what I’m doing now. I’ll teach you which HALF of your to-do list are the right things to get done, and how to get them done faster.
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I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.
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