It seems that, at least in the US, the holiday season starts earlier and earlier, with Christmas cards taking over most of the card section of any store right after Halloween (if not before!).
And while it bugs me to hear holiday music over the store speakers while I’m shopping for my kids’ Halloween costume (because by the time Santa does visit, I’m quite tired of dreaming of a “White Christmas”), as far as planning on how to market for and during the holiday season for my business, it’s almost never too early.
One of my beliefs is “Giver’s Get,” in the sense that you are giving from a place of having no expectation of getting anything in return.
What follows are 5 ways that you can give in your business, feel really good about it, and reap the rewards from the Universe.
1. Thank your clients and customers.
An obvious one to do in this season of giving is to show your gratitude to your current clients and customers for their business. But you might be surprised at how few business owners actually take the time to do this.
It could be something as simple as expressing your thanks in a short email. Or you could send a thank you card in the mail. Or you could take it a step further and do something I’ve done in the past – send a postcard expressing your gratitude with a link to a special – and fr*e – gift to your VIP clients and customers.
Taking the time to say thank you goes a long way towards deepening that all-important relationship with your current clients and customers. If you do nothing else this holiday season, at least do this.
2. Give your ezine list a gift.
Your ‘pot of gold’ in your business in your email list of potential clients and customers. You should always be treating them well, but at least once a year, offer them a gift – no strings attached – just because…
For a few years, I offered a 12 Days of Christmas series to my ezine subscribers, where they received something of value that would benefit them in building their business once a day for the 12 days leading up to Christmas. This was a huge hit every year, and it was fun for me to come up with something new each day.
You don’t have to offer 12 gifts, however. Just one will do very nicely as well.
3. Give a holiday coupon.
As a gift to your list as well as to give you a boost in your income, why not offer a coupon towards one or more of your offerings. You could offer a 2-for-1 coaching session, or a 20% off discount for one of your ebooks or ecourses, or you could offer a special price for the month of December only on one of your programs.
4. Give your affiliates a gift.
Your affiliates are also one of your greatest assets in your business. Show your gratitude to the folks who have chosen to join your ‘sales force’ by increasing their commissions for the holiday season.
Ideally, your commission rate should be at least 25%. Why not reward them further for promoting your offerings by doubling their commissions to 50%?
5. Give yourself a gift.
And don’t forget yourself! If you haven’t already, hire a virtual assistant to help you now so you can enjoy more of your holidays. You’ll be so glad you did and you’ll never go back to being a lone ranger!
I’d like to invite you to choose at least two of these ways of giving in your business to implement this holiday season.
I’d love to know your thoughts on this – feel free to share them below.
As we head into the season of giving, now is a great time to show appreciation to your clients and customers. Taking the time to give thanks to your clients will set you apart, increase loyalty, improve retention, inspire more sales, and deepen relationships that last long after the initial sale.
Here are 10 easy ways you can say thank you to your clients:
1. Greeting Cards
My husband often teases me that I should own stock in Hallmark for the amount of money I spend a year on cards. I love to send cards, for a specific reason or for no reason at all.
For business, you’ve probably heard of SendOutCards (and no, I’m not an affiliate or a distributor). I get a lot of cards this way, from colleagues, and it definitely deepens the relationship for me. And it is a super-easy way for you to do that with your customers too.
2. Personal Notes
I love to send personal notes too. I have specially designed notecards that I send when I just want to connect with someone after a particularly powerful conversation or coaching call, when someone makes an investment in working privately with me, when I’ve made a special connection with someone in person, or when a client just needs a little cheer.
3. Invitations
One of the things you can do for your top clients is to invite them to a special event just for them. It can be a lunch or dinner at an event you’ll all be at, or carve out a portion of your own live event to spend time just with them.
You can also invite them to special teleseminar, webinar, or LiveStream event where you offer them free content just for being your top clients.
4. Small Gifts
Flowers, books, a mug, or something more specific are all thoughtful gifts for clients. They can be sent for certain occasions or just because (that’s actually my favorite way to send a gift).
5. Gift Cards
These days you can get gift cards for almost any product or service. Some companies, like Starbucks, offer having your logo or business name imprinted on them. Other ideas besides coffee include restaurants, movies, bookstores, office supplies and online vendors like Amazon.
6. Referral and Affiliate Rewards
Even if your referral or affiliate programs offer a commission on each referral, sending a personalized note along with it will go further in encouraging your network to continue to promote your offers into the future.
7. Reverse Referrals
Whenever appropriate, refer your clients and customers to others whom they will benefit from. Making this a part of the way you run your business will come back to you ten-fold as it shows the Universe your belief in abundance.
8. Customer Appreciation Days
Pick one day a year to designate as a Customer Appreciation Day to celebrate your clients. Make a special offer only to them and make a lasting impression.
9. Host Events
Host a gathering at the next event where your clients and customers are likely to gather. A Tweetup is a popular way to connect with both current and prospective clients and they are super-simple to set up and cost you nothing but a bit of time. You can also hold a virtual event anytime you want to bring your clients and customers together.
10. Life Events
Weddings, baby showers, major moves, book contracts, big speaking gigs, TV spots, or any other major event warrants an acknowledgment. A nice card or personal note, or even a quick phone call, will make you memorable for sure.
I’d love to know the ways you show appreciation to your clients and customers. Please share them below.
As I’m wrapping up a slew of private retreats with clients this month, it’s become clear that it’s time for me to get focused on practicing what I’ve been preaching – or more specifically, to put myself through the same intense process and plan that I take my clients through.
This thought popped into my head several times during the retreats, but really came to the forefront of my thinking over the past week or so, as I’ve been making some very big decisions in my business that’s going to majorly shift things going forward.
So, here’s what I’ve noticed that’s going on with me in my business that I’m hoping will shed some light for you as well:
Problem: Not taking action on a particular task.
If you’re finding yourself low on energy around moving forward on a certain project or idea, it pays to take a look inside for the reason why.
I believe that everything is energy. And when I’m stuck – *especially* when I know what to do next – there’s something wrong inside that’s blocking forward movement. Because, after all, I am all about taking action.
Solution: Ask yourself…
1. What’s one thing I coach my own clients on that I can apply to myself?
2. What’s one way I show others how to operate their business that I can apply to my own?
3. What’s one method I teach that I can implement more fully in my own business?
In other words, how can I practice what I preach more thoroughly?
The answers to these simple questions are the key to getting unstuck and moving forward.
I’d love to know your thoughts on this below…
One of the biggest mistakes I see entrepreneurs make is creating what they think their market needs instead of what it wants. Then they’re left disappointed, discouraged and with little to no sales – and maybe even unwilling to try again.
So if you’re creating products/programs/services that you think your market needs – offerings that seem the most logical to you that will help your prospects do, be or have better – but you’re not selling many – or any, then keep reading.
There are two things you need to remember when creating any offering for your market:
1. People buy what they want, not necessarily what they need.
2. People buy based on emotion, not necessarily on logic.
There are several ways to get this information and use it to help you create an offering that will solve your prospect’s problems and make a profit for you at the same time.
The best way is to do your research. Make sure you conduct market research of your market at least once a year. You want this to be an ongoing part of your marketing campaign so you can keep up with the changing desires of your target market and continue to offer them what they want (not what you think they need).
Here are some ways to do this:
1. Simple: Ask them!
Ask your prospects a simple, open-ended question, like “What’s your biggest challenge with building your business online?” or “What’s the one thing you’d like to learn more about that relates to balancing your work and family life?” Tailor the question to your niche and use the information you receive to help spark ideas for new products and services.
You can put this question to your target market a number of ways: as an autoresponder when they sign up for your freebie offering, periodically in your ezine, ask them on your teleclass and have them email you their response, or ask them on discussion boards and blogs in your niche.
2. Almost as Simple: Do a simple survey…
… that asks 1-10 questions using a survey tool like SurveyMonkey. This allows you to ask more specific questions to elicit more specific responses. Doing a survey like this really helps you to NOT waste your time creating offerings your target market simply doesn’t want.
Continue reading this and share you thoughts on my blog…
3. Advanced: Set up an Ask Database campaign (www.AskDatabase.com).
This tool helps you ask your niche what they want in a sophisticated and professional-looking way. It does a few other things besides just asking the questions, so if you have the budget, it might be worth looking into.
One last tip: To entice people to share their thoughts with you, offer them a free gift for answering your question or taking your survey. It’s also a nice way to say thank you for their time and for the very valuable information they’re sharing with you.
The information you glean from implementing this strategy (especially over time as your list grows) is priceless! Try it for yourself and see if you don’t agree… 🙂
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I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.
As part of your launch strategy to boost your online sales, create partnerships with colleagues, and increase the overall value of your product or service, add a bonus (or several) to your offering.
Here are 5 ideas for bonuses you can use to increase your sales:
1. Offer a special report.
Take several of your articles with a common theme that complements your offering and compile them into a special report. If you don’t have articles that seem to fit, think of additional information that you did not include in the original product and write it up as a special report. Use your word processing software to write it, then convert it to Adobe PDF to make it look nice. Or offer a special report written by a colleague of yours with information that complements your offering.
2. Offer an audio.
If you are selling a product that is education-based, offer a follow-up teleclass to answer any questions that your customers may have about the material. Or record a special audio to go along with your product that offers some additional material that you didn’t get to cover in the actual product itself, or that is an introductory or overview of the material covered in your offering.
3. Offer a resource file.
If you want to increase your customer’s satisfaction with your product, offer a quality resource list, so they don’t have to waste time and money searching for where to go or who to hire to follow your sage advice. Put together a list of the service providers, websites, ezines, books, magazines. etc. that you personally use (or that come highly recommended to you by your trusted colleagues) and that are related to your product or service. Create a PDF of your compiled resources to offer as a bonus. For example, one bonus that comes with my 21 Easy & Essential Steps to Online Success Systemâ„¢ is Alicia’s 6-Figure File of Recommended Resources, which is a list with links of who and what I personally use to make my business run successfully.
4. Offer a workbook.
Just like so many self-help books do, create and offer a workbook, action guide, success journal, or the like to go along with your product or service. Pull out the main points of your material and create exercises to deepen your reader’s understanding, or create sections in which your reader can add their own thoughts and ideas as they work through your information.
5. Offer a discussion list.
You can do this a number of ways, but the easiest and the one that will require the least amount of effort on your part is to create and offer a discussion list via Google Groups, Facebbok Groups, or NING. It’s free and can help to build a community of people who have YOU in common, and it gives them a place to offer each other support. You can pop in and out at your leisure, maintaining and strengthening your relationship with your customers.
Another way to do this is by offering a membership site as a very valuable bonus. For example, with 21 Easy & Essential Steps to Online Success Systemâ„¢ I offer a trial membership in my L.E.A.Pâ„¢ MasterMind as a bonus.
If you haven’t tried tacking on a couple of bonuses to your offerings, do so and see what happens. My bet’s on increased sales… 🙂
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I’d love to hear which of these bonuses you’ll offer next and what your results are. Feel free to share with me below.
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