Are you like many online business owners who are confused or stuck when it comes to creating a unique, memorable, and authentic brand? If so, you’re not alone. I’ve been there myself, so I understand the frustration of feeling stuck on this whole branding thing.
Where are YOU in your brand?
But once I discovered that if I looked at it from a completely different perspective, that my brand wasn’t just about my business, but about ME, everything shifted.
Creating your brand from the inside out allows you to fully step into your business identity in a truly authentic way. It’s also the easiest way to stand out in the sea of others who do what you do.
So, if you’re stuck, let me give you three things you must be clear on in order to create a truly compelling and unique business brand.
Strategy 1: What results do your clients experience from your service?
One of the exercises I do with my private clients is have them generate a long list of the results their clients get from working with them.
You can easily do this right now. Just complete this sentence 30 times:
“The results my clients get from working with me are ___________________________.”
If you get stuck, here’s my secret: Send this question to your clients so they can tell you the kind of results you’re helping them create!
For example, when I asked my own clients this question, here’s some of what they shared:
“The results I get from working with Alicia are…
– clear, easy to follow instructions on strategic Internet marketing techniques
– insightful advice from a trusted mentor who understands my business
– generous knowledge and expertise, honest feedback and support, focus and direction
– more clarity on which steps to take to experience more alignment with my business/life purpose
– I now see the bigger picture and base my decisions on the ‘whole’ of my business, rather than just the next thing.
– stretching me in ways and areas that I could/would not do on my own.
– more clients, more money and more fun in working with my business.
– getting me out of my comfort zone so that I discover what is possible when I play a bigger game.
– more clarity and awareness around time sucking activities that I am engaging in so that I can STOP doing them.
Strategy 2: What are you an expert at?
Once you have a solid and in-depth grasp of the value you bring to you clients and the results you help create with them, you should easily be able to define what it is you’re an expert at.
Complete this sentence: “I’m an expert at________________________.”
Strategy 3: What does your brand promise?
Let’s take it one step further…
Your brand promise is a statement that is pretty specific. It’s true regardless of the program, product or service you may offer. No matter what the program, product or service, it always fulfills your brand promise.
And just to be clear, I’m not talking about your marketing tagline. What I’m talking about goes much deeper than that, to the very core of what it is that you are so passionate about providing to others.
My brand promise is, “I passionately inspire women entrepreneurs to breakthroughs in their business so they create the life they ache for.”
So, my Mastery of Business Academy mentoring programs, 21 Easy & Essential Steps to Online Success System and companion coaching groups, and the rest of my offerings all fulfill this brand promise.
Here’s one from one of my Online Business Breakthrough clients, Dale Carter at TransitionAgingParents.com:
“I provide trusted information and personal insight to inspire adult children to passionately pursue, for their aging parents, the quality of life their parents hunger for.”
So everything that Dale offers to her specific market fulfills this overarching promise. Dale knows what she is an expert at and that shows up in her brand promise very clearly.
So, what does your brand promise? What is it that your clients can count on you for?
The formula for an effective, compelling, memorable, authentic, fun and fabulous brand is really very simple:
“I get X results for my clients, which makes me an expert at Y, which means they can count on me to provide Z.”
Voila!
One of the ways I see entrepreneurs staying small (and frustrated) is by not being serious enough about how they manage their receivables in their business. Receivables is simply money that is owed to you. For example, there isn’t a business owner I know who hasn’t had at least one client’s payments become an issue, so if this hasn’t happened to you yet, know it most likely will. However, if you have certain things in place, it will be a lot easier for you to handle these situations, gracefully and respectfully.
So, let’s take a deeper look at that most common scenario: a client is late with their payment. When you address this with them, they tell you their situation and while you can and should listen with compassion, it’s imperative that you not take on the problems that they’re having and make them your own. That doesn’t serve either of you.
While we all can have money issues from time to time, if the client takes no responsibility for it – and yes, even when it seems it’s completely out of their control – then they’re coming from a victim mentality. But you can’t let them make you a victim of their situation as well.
First and foremost, ALWAYS listen to your intuition when signing on a client. You’ll only make the mistake once of not doing so before you regret it and realize taking them on didn’t serve either of you.
But there are also times when this situation comes up with a great client too. While the money situation is still theirs, for you, it’s a boundary issue. And it’s an opportunity to tighten your parameters and policies too.
We need to remember that we are running a business and as a serious business owner, we are entitled to monies owed to us. It’s why having clearly written and signed agreements and a written policies page are so important.
So while it’s the client’s responsibility to pay what’s owed, it’s your responsibility to collect what’s owed. This can and should be handled gracefully and respectfully. And it’s as easy as staying detached from their story and creating a plan to handle the situation.
If you commiserate, let the payment slide, and/or don’t make a plan on how it will be handled, not only will you start to feel resentful, but you’re also enabling the client to continue this disempowering behavior.
This is a perfect opportunity for you to step more fully into being a powerful model and mentor for them. When you’re talking with your client, tell them that you understand that this is a difficult situation for them, and then ask them what they are going to do to resolve it as soon as possible.
I know it feels easier to avoid conflict and commiserate with the client, but I have found that if you do that, the situation just keeps happening until you no longer put up with it. When you’re firm on your boundaries, you respect yourself and your business enough so you attract more and more ideal clients who are a joy to work with. I know this to be true.
I’d love to know your thoughts on this – it’s a hot-button issue for lots of business owners and clients alike, so please leave your comments below.
Here’s a question I get asked all the time:
“I don’t know you how do it, Alicia…with two little ones to care for and so few hours in the day to actually focus on your work. Somehow you manage to write your weekly ezine, hold a bunch of teleseminars each month, run your group and private coaching programs, AND be creating and promoting new offers and new products all the time. I’m so impressed and inspired by you, but more than that, I want to know how you do it all!?”
To be honest, sometimes I wonder myself! Something I often say to other, especially new, mothers is, “despite what everyone tells you to do, do whatever works for YOU.” In a way, that’s how I started running my business after I had my daughter. I just did whatever worked. I still do.
When she got a bit older, it was easier to manage both being a full-time mother along with running a successful business. Then enter baby #2 and it was back to square one. It’s not easy but it is possible. And here’s what’s really interesting (mompreneurs, take note): I started making about $3k more each month since having my son – and I’m working LESS.
A client once pointed out to me that it seems the biggest growths in my business have been when I’ve been having babies – and she’s right!
Over time, I’ve figured out how to get the most important things done while still being able to focus the majority of my time on my family (after all, that’s one of the main reasons why I went into business for myself in the first place).
1. Setting my work hours
When my kids were younger and still at home during the day, my typical work day looked like this: I got organized the night before for the next day. That jump-started my day and made sure that when I did get those tiny pockets of time to get something done, I knew exactly what to do. That made me feel like I was accomplishing stuff in-between having tea parties, blowing bubbles, crawling around on the floor, exploring the neighborhood or running errands.
But I didn’t get any real work done until naptime. I worked for about a total of an hour or so while the kids napped, five days a week. Then I put in some more time after they went to bed at night, whether I was leading a teleseminar or catching up on emails. My biggest block of focused time, usually reserved for writing and product creation, was on Saturdays, when I worked approximately 4 hours.
During a perfect week, that would give me about 12 hours of time dedicated to business. However, there’s never a perfect week (one or the other doesn’t nap, I have some pressing non-business-related task that I can only take care of when they’re sleeping, one of them is sick, etc.), so my best guess is that this gave me about 8-10 productive hours to work on my business each week.
Fast-forward to both kids being in school from 9-3, and my day has definitely taken ona different look. I now have about 5 hours a day during the week when I can focus on my business. But you may be surprised to find out that I still don’t work more than about 15 hours a week. I’m very clear on my priorities and where I want to focus my time, so although I may not be taking care of the kids during most of the day (unless they’re home sick or it’s school break), I’m spending that time doing other things that bring me joy.
2. Ignoring the phone
I’m serious when I say that I ignore the phone. Some of my clients get heart palpitations when I tell them that I never jump when the phone rings and suggest they do the same. I don’t even have the ringer turned on on the business line. Does this mean I miss some important calls? Probably. But my virtual assistant checks my messages in a timely manner, takes care of what she can, and forwards the rest to me. I then call people back at a more convenient time for me, instead of letting the interruption take me off task.
3. Quick consults
When a prospective client wanted to speak with me about ‘just a few questions’, I used to gladly schedule a time to talk. But instead of a few questions, I’d be on the phone for at least a half hour, basically giving a free coaching/consulting session, and being frustrated with myself for not valuing my time more.
And until recently, when a potential client or customer requested to talk with me further about working with me or about one of my products, they could schedule a time to talk for a much smaller fee than my usual hourly rate, and if they decide to go forward with working with me, they could apply the fee they paid towards the program or product they were interested in. It’s fair and values both our time and investment in the process.
Now, however, prospects can talk with my virtual assistant should they need more information about any of my programs or products. If someone is interested in working with me one-on-one, they need to apply for a private coaching spot and if I feel it’s a good fit, we set up an interview to discuss moving forward.
BONUS: Make and use lists
I’d be lost without my lists! I’d never remember to do anything if I didn’t write it down. I keep a bunch of reporter’s notebooks around the house and anytime I think of something I need to do, I write it down in whatever room I’m in – whether it’s business or personal. Then I periodically gather the lists and separate them into three main lists; personal, business, and other (which includes the “someday I’d like to…” stuff; things that aren’t a priority but that I want to remember to do at some point), and check things off in priority order from there.
If you start applying some of these steps now, I guarantee the number of productive hours you spend on your business will increase. And you’ll also feel less overwhelmed and less stressed about trying to get it all done!
I’d love to hear your thoughts on this – share them with me here
Just like writing a sales page for your product, program or service, writing successful email promotions can be easier than you think. There’s a science to it, more than an art, and to get you started, I’d like to share a tested formula for you to follow.
Taking the time to consider and answer the questions below before you write your email promotion will make it easier to write, easier for your reader to engage with, and easier to turn your prospect into a buyer.
Here are 5 essential elements to writing email promotions that will increase your sales:
1. Who’s your audience?
It’s important to know exactly who your audience is before you start writing the copy for your email promotion. Obviously, you’ll be sending your promotion to your list. But will it be for your entire ezine subscribers list? Or are you making an offer only to the people on your list who have bought from you before, your customers? Or are you targeting your one-on-one clients only?
Getting really specific about who you are writing your email promotion to will allow you to make it as personal as possible, and the more personal you can make it, the more sales you’ll make.
2. What action do you want to your reader to take?
Decide what it is exactly that you want your reader to do. Is it to subscribe to your ezine? Is it to join one of your group programs? Do you want them to invest in a new product or take advantage of a sale you’re having on an established product?
Choose only ONE thing for your reader to do (remember, ‘a confused mind always says no’) and they are much more likely to do it!
3. What benefits will your reader get?
If your reader purchases your product, how will they benefit? If someone subscribes to your ezine, what will they get out of it? If a reader signs up to work with you one-on-one, how will that make things better, easier, more fun or whatever it is that you can do for them?
Make the benefits your reader gets crystal clear in your email promotions. If you have more than one, use bullets to make them easier to read and digest, and lead the reader smoothly to your call to action.
4. What’s your ‘take action now’ lever?
For each promotion you do, you want to choose and use a tactic for getting people to take action. We’re all procrastinators, so you want to strongly encourage your reader to take action right away.
Some tactics you can use are to offer a limited availability, a limited time, limit spots, special price, free shipping for a limited time, etc.
5. What’s your format?
Couple of notes on the format of your email promotions:
– Testing shows that HTML emails with bullets tend to generate higher response rates, and keep them short (1 page is plenty!)
– Make sure your call to action (‘Buy Now’, ‘Visit This Page for More Info’, ‘Order Today’) is near the end of your email promotion, after your list of benefits and your ‘take action’ lever.
– Include contact information at the bottom of your email promotions, with an email address and/or phone number for people who have questions.
– Don’t forget your unsubscribe information as well, to comply with CAN-SPAM laws.
– Include a PS, which is the second most read part of any sales copy. One effective use of a PS is to ask for the order again, including the link.
Use these 5 elements as a framework for your next email promotion and track your conversion rates. You should see more results and make more sales by doing so!
Chloe has a children’s book titled Milton’s Secret: An Adventure of Discovery through Then, When, and the Power of Now by Eckhart Tolle and Robert S. Friedman, which really simplifies the concept of living in the present moment, and how the practice of that will, for the boy in the story, eliminate fear and worry.
I wanted to explore that as it pertains to your business, with a slightly different slant. I wonder if you, like so many of my clients, and myself as well from time to time, are so hooked into the future that we’re missing the NOW and not fully enjoying the journey?
So how do we unhook from it to allow what we truly want to come to pass without always feeling like we’re striving for it? Here are 5 ideas:
1. Let go of the goals that take you away from the present.
Let me say first that you can have everything you want – and there’s no judgement here on what those things are.
That being said, do you want a mansion, to be the #1 speaker in your market, to be the one with the biggest email list in your market, to be a New York Times bestselling author, to make a million dollars? There’s nothing wrong with any of those lofty (and completely attainable) goals.
And, what happens is when we’re so focused on the sexy dream we tend to get ourselves so riled up about getting there that we miss all the amazing stuff happening NOW.
What I’ve noticed is that people get impatient, sad, frustrated, and even angry when they’re so focused on the future goal that the present seems uninteresting at best, despairing at worst. The antidote? See #2.
2. Polish the present
I want to encourage you to stop striving so hard and thrive in your present. What I mean is that if you make what you already have better, and polish what’s already good and working, you uplevel your life without expending that energy on something that doesn’t exist yet.
Yes, it’s about appreciating what’s already good and right in your world and in your business AND it’s about how you can make what’s already there fulfill you even more. It’s true that if you make the most of what you already have, you’ll get more and better of it with a lot less effort on your part.
3. Don’t plan so much
I’m all about having the big picture plan down to the day-to-day details, and yet I know that most of the time, the plan changes.
One of the reasons we – as business owners – plan so much is because it gives us a sense of control and it helps to alleviate the fears and doubts we have about knowing what we’re doing.
So have the plan and be willing to be flexible with it. Let it be a guide but not the only way. If you get wrapped up in THE PLAN you’ll actually hold yourself and your business back from being able to adapt quickly when things change – and they always do.
Assess if you spend more time planning than doing – and if you do, stop right now. And if you tend to fly by the seat of your pants more often than not, you might want a lightly-built framework around you to give you some sense of stability.
4. Get out of the striver’s club
Stop trying to acquire a better future with others who are striving. It’s just too exhausting. I’m not saying to surround yourself with lazy folks, but to get out of the overdrive club if you want to relax into a currently compelling present instead of an exhausting still ‘out there somewhere’ future.
5. Get off the ‘if/when’ rollercoaster
I admit this is a pet peeve of mine. Not from people who are decisive, but from people who use it as an excuse to not be happy now. When you make ‘if/when’ statements, you’re living in the future. Dreaming and visioning is one thing; otherwise it’s a holding pattern for you but even worse, you’re not enjoying where you’re at right now!
I’d love to know your thoughts on how to unhook from the future so you can enjoy the present – please leave your comments below.
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