A question I often ask my target market is, “what’s your biggest challenge with building your business online?” And one answer I get frequently is this:
How do I make my website earn money?
If you’ve got a business online, then it’s likely you have some sort of web presence. Perhaps it’s a one-page ‘sign up for my list’ kind of site, or a full-blown brochure site with a menu of choices, or maybe your site is in the form of a blog. Regardless of what kind of site (or sites) you have, if they’re not doing what you want them to – and since we’re in business, ultimately that means making some sort of a profit – then it’s time to make some changes.
But how do you REALLY know whether your site is working or not? Here are four strategies to test and track your pages to know what needs fixing:
1. Let the numbers speak
I’m sure if the sky was the limit, you’d hire the most expensive web designer with the fanciest tools to create the most spectacular site imaginable for your business – and someday you just may do that.
For now, though, even an ugly site can make money. My own original site is a perfect example of this, and one reason why I keep it live as an example for my clients. And I can think of at least two sites right now that I personally think are not that pleasing to the eye, yet I know they are raking in the bucks each and every month, year after year.
So don’t get caught up in having the most polished and professionally looking site. Focus more on having the pieces in place that will bring you the cash, too.
2. Give your site only one job
Think of each page of your website as a separate entity with one main purpose. It may be to sell something, or to sign up for your list, or to get people to call you for an appointment. Whatever it is, make it clear that that one thing is the action your visitor should take from being on that page.
3. Track your numbers
Most web hosts offer statistics that you can use to watch your numbers, or there are other web stat programs that you could use as well (such as Google Analytics). However you are keeping an eye on your numbers, you should be looking for two things: how many people visit your site and how many people take the action you want them to take.
From those two numbers, you can figure out your conversion rate, which tells you how many of those visitors took the action you wanted them to – like sign up for your list. If you make small changes to your page AND watch these numbers at the same time, you’ll be able to tweak things to increase your conversion rate. See #4 for more on this…
4. Make one change at a time
This is a very effective way to increase the conversion rates on sales pages and sign-up pages. Change just one thing – for example, the headline – and watch your numbers. Compare those statistics to your previous ones and decide whether or not to keep the change. (You can also do this via a split-test in your shopping cart, where the software does the number crunching for you.)
I see so many sites that try to be all things to all people by offering everything under the sun in too small a space – a website – and all that does is confuse people and encourage them to click away. Remember, ‘a confused mind clicks away’, so always go back to the main questions when considering making changes to your website: What’s the purpose of this page? What is the one thing I want my visitor to do here? And then design your copy around the answer. Keep it simple and you’ll get better results every time.
I love to know your thoughts on these tips. Please share below…
I have a successful business because I know what to do and I do it. I make a good income, I work with clients I enjoy, I get to be creative and I get to do all of that in a way that serves my family and my life.
So when I attended a small intensive led by Laura West, my intention was not to get more strategies or techniques, but to truly shift the way I envision my business as I reinvent it in these shifting current entrepreneurial waters. And that’s exactly what I got – here are just four of those shifts:
1. Money comes from working within your creative power centers
Laura’s created this powerful body of work around the ‘creative power centers’ that crystallized where I needed to spend my time and energy on to evolve my business in the way that honors my life and my own strong boundaries around that life.
For me that means really listening and following my intuition more, taking care of my personal energy more, increasing a team member’s responsibilities, and adding a whole lot more ‘Alicia flavor’ to the mix.
2. Always come back to what I want
When the thoughts get muddled and the confusion sets in with all the choices of what to do in my business (and my life), I will keep coming back to this single question:
What do I want?
And I’ll keep asking it until what I want is crystal clear. Then I’ll know exactly what to do.
3. Systems and structure equals more freedom
I’m great with systems – we have one for pretty much everything in my business – but structure is lacking a bit, and that’s because I can operate well on the fly. However, just thinking about how a little bit more structure would benefit me and my team and how that would lead to more freedom for me got me excited about actually putting that structure in place right away.
4. My non-negotiables are my success
I’ve been looking more closely at this and with the focused time at the intensive, I realized that a big attraction piece for my audience are my non-negotiables (family first, summers off, etc.). From that place, I was able to draft the new design of my business and I couldn’t be more excited about what’s to come.
After you’ve worked hard to put your product or program together, and spent the time and effort to write a compelling sales page for it, you don’t want to lose your potential customer or client right at the moment they are sitting there with credit card in hand – at the order link or order form.
Here’s a checklist of 6 ways to make sure that doesn’t happen:
__1. Reaffirm the decision
At the top of your order form, add a box that gives a synopsis of all the benefits your buyer gets for their purchase. List the features, the bonuses, and the guarantee. And tell them again that they’ve made the right decision.
There’s another benefit to adding this ‘here’s what you get in a nutshell’ box at the top of your order form. If your buyer is like me, they may skip through a sales page and go right to the order link to see the price. If the price isn’t right there, they will likely click on the order link to be taken to your order form to find out how much your offering is.
Now, most of us don’t buy solely based on price, so in order to increase your chances of making the sale to someone like me, giving me the snapshot version helps me make the choice to indeed buy. (Your current clients and customers will thank you for this, too, since they already know they want to buy, and they just want the digest version of what they’re getting.)
__2. Add a short testimonial
Give your buyer one more head-nod that they are making the right decision by adding a brief testimonial on the order form. Even just one sentence from a happy customer can make a difference in whether or not your reader enters their payment information.
__3. Give alternative payment options
Some people still don’t like to give their credit card information online, so be sure to give them other ways to order. For example, allow them to order by phone or fax, and give that information right on the order form.
__4. Make it Confidential and 100% secure
Be sure to explain that your ordering and payment system is safe for them to make a purchase. And of course, make sure it is!
__5. Follow-up with a confirmation email
Assure your buyer that their order was successfully placed and that it’s not lost in cyberspace. Congratulate them again for their investment and tell them exactly what to expect next.
__6. Respond promptly to questions or issues
No matter how easy you’ve made the buying process, some people will still have questions or get stuck due to technical glitches. Add an email address and/or phone number where they can reach you right away for help.
As much as you can, make the process of buying from you as easy and painless as possible. Take your prospect by the hand and walk them through each step, reassuring them along the way, and I guarantee you’ll make more sales AND create a deeper level of customer trust and loyalty.
I’d love to know your thoughts on this – please leave your comments below.
Chloe has a children’s book titled Milton’s Secret: An Adventure of Discovery through Then, When, and the Power of Now by Eckhart Tolle and Robert S. Friedman, which really simplifies the concept of living in the present moment, and how the practice of that will, for the boy in the story, eliminate fear and worry.
I wanted to explore that as it pertains to your business, with a slightly different slant. I wonder if you, like so many of my clients, and myself as well from time to time, are so hooked into the future that we’re missing the NOW and not fully enjoying the journey?
So how do we unhook from it to allow what we truly want to come to pass without always feeling like we’re striving for it? Here are 5 ideas:
1. Let go of the goals that take you away from the present.
Let me say first that you can have everything you want – and there’s no judgement here on what those things are.
That being said, do you want a mansion, to be the #1 speaker in your market, to be the one with the biggest email list in your market, to be a New York Times bestselling author, to make a million dollars? There’s nothing wrong with any of those lofty (and completely attainable) goals.
And, what happens is when we’re so focused on the sexy dream we tend to get ourselves so riled up about getting there that we miss all the amazing stuff happening NOW.
What I’ve noticed is that people get impatient, sad, frustrated, and even angry when they’re so focused on the future goal that the present seems uninteresting at best, despairing at worst. The antidote? See #2.
2. Polish the present
I want to encourage you to stop striving so hard and thrive in your present. What I mean is that if you make what you already have better, and polish what’s already good and working, you uplevel your life without expending that energy on something that doesn’t exist yet.
Yes, it’s about appreciating what’s already good and right in your world and in your business AND it’s about how you can make what’s already there fulfill you even more. It’s true that if you make the most of what you already have, you’ll get more and better of it with a lot less effort on your part.
3. Don’t plan so much
I’m all about having the big picture plan down to the day-to-day details, and yet I know that most of the time, the plan changes.
One of the reasons we – as businessowners – plan so much is because it gives us a sense of control and it helps to alleviate the fears and doubts we have about knowing what we’re doing.
So have the plan and be willing to be flexible with it. Let it be a guide but not the only way. If you get wrapped up in THE PLAN you’ll actually hold yourself and your business back from being able to adapt quickly when things change – and they always do.
Assess if you spend more time planning than doing – and if you do, stop right now. And if you tend to fly by the seat of your pants more often than not, you might want a lightly-built framework around you to give you some sense of stability.
4. Get out of the striver’s club
Stop trying to aquire a better future with others who are striving. It’s just too exhausting. I’m not saying to surround yourself with lazy folks, but to get out of the overdrive club if you want to relax into a currently compelling present instead of an exhausting still ‘out there somewhere’ future.
5. Get off the ‘if/when’ rollercoaster
I admit this is a pet peeve of mine. Not from people who are decisive, but from people who use it as an excuse to not be happy now. When you make ‘if/when’ statements, you’re living in the future. Dreaming and visioning is one thing; otherwise it’s a holding pattern for you but even worse, you’re not enjoying where you’re at right now!
I’d love to know your thoughts on how to unhook from the future so you can enjoy the present – please leave your comments below.
Creating supportive environments is imperative to your success as an entrepreneur. It goes without saying that if you have environments that will support you and your passion, it’s going to be much easier and more enjoyable for you to do your work. In Part 2 of this series, I’m going to touch upon a few more of the environments that I believe are most essential to your success and well being.
Let me ask you something. Are you like me and by about mid-February, you’ve had it with the gray day after day? Not feeling sunlight for days at a time really affects my mood and my motivation levels. And sometimes, when you work at home, it’s easy not to go outside for days at a time. I try to make any effort to spend at least 15 minutes outside, soaking up some sun. What about natural light in your work space? Windows? Clean and fresh air? Are these things part of your everyday creative environment, as they should be?
Exercise 5:
If you aren’t getting enough natural light, fresh air, and can’t see the outside world, you are stunting your creative flow. If there is anything you can do to change or improve your natural environment in this way, I encourage you to do it now.
Your energy field is one of your most important environments. It doesn’t only include your own energy and the sources from which you get it, but it also includes the energy, positive or negative, that you get from your spouse, your friends, your children, your other family members, and your clients or customers.
Since our relationships are so important to us, it is very difficult sometimes to set appropriate boundaries, and we tend to tolerate behaviors and actions that are detrimental to our own well being. In order for you to be as successful as you want to be (remember that everyone’s definition of success is different), you need to take a hard look at the relationships that are not nurturing you, that are sending negative vibes into your energy field, and recognize that you are allowing it. And then you need to make adjustments.
You will either need to set clear and solid boundaries, or you will need to let go, as hard as that may be. I found I had to do this with a few very old friends several years ago. As much as we share a history that I treasure, when I was making some major transitions in my life, the only “support” they could give me was to remind me how miserable it all was, even when I had moved through the misery of it and had created a new and happy life for myself. They just wanted to stay stuck in the misery of it, and you know why…because they were miserable! It was hard, especially because we had a lot of mutual friends, but I have never regretted that decision. And you know what happened? Several new amazingly wonderful supportive friendships showed up in my life soon afterwards.
Cutting ties with old friends is hard, but dealing with not-so-supportive family members is even more difficult. My favorite tactic is to not react to anything they say or do, to just simply respond. It is very hard to not be attached to the feelings that a family member can arise in you (guilt, worthlessness, stupidity), but at some point you have to take back your power and not allow them to make you feel that way anymore. Their issues are their issues and you need to let them own that – don’t carry it for them.
I have found that when I am able to respond instead of react, they tend to give up and move on much faster. And each time I do this, I get better at it, and they get the message more and more clear. And suddenly I have found them on my side, being a cheerleader for my work and my life. Believe me that it is worth it to stand up for yourself with grace.
As for dealing with clients or customers who drain your energy, your best bet is to create an Ideal Client Profile and stick judiciously to it. The ICP is not a new concept, by any means, but it is one of the best ways to create an environment around your work that is full of supportive and wonderful people who love what you do and who make you want to do more for them because of it.
Exercise 6:
Choose one person, if needed, in both your personal and professional life to whom you either need to let go of, or set some clear boundaries with, and get to work.
You’ll find that your inner environment will improve as you make positive changes to your outer environment. In addition, making space in your mind for your creativity to flow is important for you to be able to bring your best self into the world.
One of the ways to do this is to invest a bit of time each day into writing what Julia Cameron calls “Morning Pages,” which is three pages of free writing at the beginning of each day to clear your mind of some of the unnecessary clutter. Sometimes what you write will seem trivial, but it’s that trivial stuff that takes up much needed space in your head! Other times you’ll enjoy some real breakthroughs. I highly recommend engaging in this practice. I have been journaling all my life, but the practice of Morning Pages really does help the creativity flow – besides that I believe that every life that is worth living is worth recording.
Exercise 7:
Your assignment then is to purchase a journal or notebook, or create a new file on your computer, and start tomorrow writing three pages of whatever comes to mind. Make this a daily practice and watch what happens.
Making an effort over time to create supportive environments for the things that are most important to you will open doors and opportunities that you might never have received otherwise. You deserve to be supported in your work and your life, so choosing to allow those people and things into it that bring out your best is not only a gift to yourself, but also a gift to the world.
I’d love to know your thoughts on creating environments that support you – please leave your comments below.
I’m writing this on my laptop in a Cosi café in Dupont Circle in Washington, D.C. The reason I am here has nothing to do with me or my business, but the reason I can continue to be successful in my work is because I have set myself up to do so. How? By creating supportive environments. In this case, the laptop, the appropriate software, and the ability to connect to the Internet, as well as the support of my husband, all contribute positively to my accomplishment of the task: writing and submitting this piece on deadline and without stress.
Creating supportive environments is imperative to your success as an entrepreneur. It goes without saying that if you have environments that will support you and your passion, it’s going to be much easier and more enjoyable for you to do your work. I’m going to touch upon the environments that I believe are most essential to your success and well being.
There are many environments in your life, and most of them intertwine. Being aware of these environments will ensure that you have a hand in creating them, and not allow them to be created for you by tolerating those people, situations and things that you shouldn’t.
Important areas of your overall environment include your home, office/work space, body, energy, and nature, which all impact your mental, spiritual, and emotional environments.
In your outer environment, your home is one of the most important. Your home should be a sacred place for you, a place where you feel safe, taken care of, and content. Clutter and chaos in the home should be kept at a minimum, but your bedroom and your work space in particular should reflect calm. I know sometimes it just isn’t possible to stay on top of it all, but if you make a consistent effort to divide and conquer – and ask for help! – over time you can make a huge difference in the quality of your home environment. As bonus, you’ll create space for other more appropriate and wonderful things to enter as well!
Exercise 1:
If you have a list of things that are broken, need replacing, or just need to be tossed, then start doing this today. Pick three things that are in your home right at this moment that you can either toss or give away. Then do so, and feel the space clear.
Nothing blocks creativity more than clutter in your office or work space. To be honest, I write that sheepishly thinking of the paper piles on the floor surrounding my desk at home. What I need are several filing cabinets so I’ve ordered the ones I want and just that simple decision is freeing a lot of mental stores.
Exercise 2:
If you have clutter in your work space, you are not allowing yourself to be more productive and creative. Give yourself the gift of a clutter-free space in which to bring your gifts into the world. Take ten minutes at the end of each day and tidy your space. File what needs to be filed, throw away anything that you no longer need and can honestly assess that you really won’t ever need, and make a plan for tomorrow.
Don’t ask yourself to be perfect in this; sometimes you are going to need to fly away from your work space and simply don’t have the time to do so. When that’s the case, then take the ten minutes in the morning to clear your space so you can clear your mind for the work of the day.
Having the right tools to work with will also make your work more enjoyable and much less stressful. My desktop died a slow tortuous death one summer and you can’t imagine my stress level at the time. It got so bad that I literally shut down and spent a week in a cabin in the woods, just working from my laptop, just to get away from it. And I also can’t tell you how happy I was when it finally bit the dust and I bought my new one. The lesson for me, though, was that I should have simply bought the new desktop when I knew that there was no saving my old one, instead of going through the stress of not being able to do my work, and not being as productive as I like and need to be to continue to be successful in my work. It certainly wasn’t worth it – on any level – to suffer through those last weeks.
Exercise 3:
As in your home, are there things in your office or work space that need to be tossed, replaced or upgraded? Are you tolerating things for financial or other reasons that are really counter-productive, like I did with my ailing desktop? Choose one thing that would make your work easier and more enjoyable if you replaced, upgraded or tossed it, and make the decision to do whatever it takes to make that happen as soon as reasonably possible. Stop tolerating what you shouldn’t and get on with bringing your work into the world.
Your body is an environment that you need to take care of as well. Are you getting regular exercise? Are you participating in something physical that you really enjoy, not something that you dread making yourself do simply because you know it’s good for you? Are you eating as nutritiously as possible, without feeling deprived of the foods you love? Do you get haircuts as often as you should and would like? Do you treat yourself to a manicure, pedicure, or some other spa treatment once in awhile? Do you get enough sleep? Do you rest when you need to? Do you run on adrenaline or do you use food and exercise as your means for energy? Our body is one of the environments that can be easy to ignore (until something is wrong), yet when we take good care of ourselves in this way, it is amazing how much more energy, patience, creativity and satisfaction we have.
Exercise 4:
Choose one area of your body environment that you know you can improve right away and make the commitment right now to do it. That could mean you will go to bed a half hour earlier each night, or that you will take a 30-minute walk outside today. You could not have a sugar-laden dessert tonight and instead opt for a lighter version of frozen yogurt with fresh fruit. What action could you take today that you know will make you feel proud of yourself for doing so?
I’d love to know your thoughts on hiring help in your business – please leave your comments below.
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