Are you working too hard in your business? If you’re an entrepreneur, you probably are, especially if you’re in the early stages of your business building. And you’re not alone.
Here’s an example from my own client files:
I was recently working with a client who was a real go-getter, very serious about being in business for herself, and marketing only to a more affluent clientele. She wanted to increase her reach into that market online. And she was considering adding article marketing to her mix.
At this stage in her business, she was already doing quite well. She was close to making 6 figures and charging 5 times as much as her counterparts – and getting it easily. But she wasn’t satisfied. She really wanted to break the $100k mark before the third anniversary of her business, which was coming up in just a few months.
When she asked me, “What is the quickest, most cost-effective way to regularly market articles?” and then told me she planned to do this work herself, I stopped her.
“You know, just because you can do this task, doesn’t mean you should…”
She was quiet for a moment before asking me to elaborate.
“I know your writing is high quality and of high value to your market, and I definitely think you should be getting that content out there, to the appropriate places that will bring you the highest return-on-investment for your efforts. But I don’t think you should be doing this yourself. It’s not a good use of your time or your energy. What do you think?”
After a bit more discussion, she agreed to hire someone to do this for her.
As you read this, did you think of perhaps one task that you routinely do (or that falls by the wayside because you can never just get to it) that you know is ‘below your pay grade’ and yet you continue to waste time and energy on it (even if that time and energy is just thinking about how you’re NOT getting it done?)?
This concept was (still is, from time to time) difficult for me to grasp when my own coach shone a light on it for me. But since I’ve tried to be aware of how much effort I really need to put into a task to get the result I want, it’s opened up space for things to flow more effortlessly and more quickly than ever.
1. Email
Do you spend more time than necessary responding to emails? Do you write two paragraphs when a two-sentence response would suffice? Do you respond to emails that actually don’t require a response? Do you check email every 5 minutes (come on, fess up!)? What if you didn’t do any of these things and still had a handle on your inbox? You can – just follow Tina’s system to Escape from Email Hell (see Alicia Recommends).
2. Blog
Are you writing blog posts that are long? Maybe it even feels cumbersome to try to write a post the length of an article. Don’t – keep them short and pithy. Make sure your keywords are in the content and it doesn’t matter how long your posts are to the search engines – and your readers will probably appreciate shorter posts as well. Better yet, turn your weekly ezine articles into blog posts to save even more time and energy.
3. Website
Are you constantly updating your website? Does it really need to be revamped so often? More to the point, is this something you have to do yourself? No. Most virtual assistants can make website updates for you at a much lower cost to your time and energy than you doing it yourself.
4. Customer/Client Relations
Who responds to questions and comments from your clients and customers? Are you processing refunds, working out payment glitches, resending download links, answering the same questions about your programs over and over, or any other task that could easily be passed off to a capable assistant? You can quickly and easily train someone to respond to these inquiries in your voice by having them shadow you via blind-copying them on each email you send out. Then reverse the process and voila – another time and energy drain has been removed from your shoulders.
If you’ve been a client of mine, it’s very likely you’ve heard one of my mantras, “Done is better than perfect.” I usually follow that with, “And it’s never going to be all done.” So choose to cause yourself less stress and DO LESS. Experiment with this and see how much more productive you’ll actually be. Think of just one thing that you could do the easy way instead of the hard way, or delegate to an assistant, or better yet, take off your ‘must-do’ list altogether.
I think if you’ve been a survivor of any sort, you can relate to Scarlett O’Hara from Gone with the Wind. Sure, she used her womanly wiles to get what she wanted, but hey… who hasn’t? (And men, you’ve got ‘wiles’ of your own, so don’t think you’re off the hook.)
When Scarlett tore down her mother’s green velvet drapes to make the dress that ultimately saved Tara from the tax collectors, it was ‘necessity is the mother of invention’ in action. It’s sheer ingenuity to look at those curtains, one of the only things left by the Yankees, and see a fancy dress that could be the solution to her problem.
Scarlett was smart, savvy and had the spitfire spirit of her successful entrepreneurial-minded immigrant father. Over and over, Scarlett relies on her wits to maneuver her way out of predicament after predicament. And maybe some of her actions weren’t those of a lady playing nice (like marrying her sister’s beau) – but to her, the end result always justified her behavior. She took care of herself and her ‘folk’ with no apologies – and she made riches from it.
So, how does Scarlett’s smart and savvy personality relate to your business?
Your biggest client decides to quit working with you, for no apparent reason, leaving you with a huge income hole to fill. Your shopping cart bills your customers three times for a single purchase. Your virtual assistant decides to fly off for a spur-of-the-moment week away, leaving you with hours of admin nightmare to deal with.
There isn’t a business owner around who hasn’t been surprised by these or similar challenges once they’ve been in business for awhile.
Yes, it would be nice to be prepared for all of our worst-case-scenarios with back-up procedures and the like, but please… especially if you’re the creative/idea type – who’s going to deal with all that detail for the ‘just in cases’? Not me…
When Scarlett turned that green velvet from drapery to dress, my heroine didn’t know she was carrying out a perfect example of exactly how to zig-zag your way very quickly from problem to solution:
Here’s how:
1. She stayed focused
Scarlett didn’t let herself get all spun up about only having one dirty dress to wear, picking cotton herself, or having no food to eat during the war that was going on around her. What she did was stay focused on the task at hand: saving Tara.
All the decisions she made and actions she took came from focusing on that single goal.
2. She quickly shifted priorities when necessary
Scarlett’s mantra of “I can’t think about that now. I’ll think about it tomorrow” kept her focused and on task, and allowed her to shift her priorities when necessary.
3. She was willing to fail quickly
Scarlett made a decision and took action. If things didn’t work out the way she wanted them to, she took stock, made another decision quickly, and took action again. By being willing to fail quickly, instead of trying to figure out and manage all the potential pitfalls beforehand, she was able to rebuild her life on her terms much more quickly.
4. She was open to receiving
So maybe marrying two gentlemen she wasn’t in love with for all the wrong reasons doesn’t speak well of her heart, but Scarlett saw both marriages as a solution to a current predicament.
She wanted to stay close to Ashley Wilkes so she married his brother-in-law. She wanted $300 to pay the taxes on Tara to keep it, so she married her sister’s beau to get it. She wanted the store and mill to make more money, so she did business with those who were willing and able to pay, even if it was with the Yankees and carpetbaggers.
5. She didn’t let anyone stop her
Whenever Mammy protested Scarlett’s plans, Scarlett persisted. When her sisters protested her behavior with her gentleman callers, she persisted. When she wanted to hire convicts as laborers for the mill, and both the men in her life told her it was wrong, she did it anyway.
If you know that a solution you’ve figured out is right for you, don’t let anyone talk you out of it. Even if it doesn’t work out, at least you know you stuck to your guns and your integrity to yourself is intact.
And lest you think I’m blind to some of the deeper layers of Miss Scarlett, let me assure you that no one is more satisfied than I when Rhett tells her, “Frankly, my darling, I don’t give a damn.”
And yet you can’t argue with her results.
I’ve been spending a lot of time lately getting ready for 2011 – planning, organizing, strategizing, visioning, and more. Once again, there are many transitions and transformations on the horizon for me and my business, and much to do to prepare for them, so I’m making space and opening the flow.
In Part 1 of this article, I shared 3 ways you can make space in your business. Now here are 3 ways I’m opening the flow in my business that you can do too:
1. Escape Email Overwhelm
The number one distraction to moving your business forward by leaps instead of baby steps is email. So here’s my system for handling email overload. If you can practice this 80% of the time, you’ll be way ahead of the game.
a. Delete: scan and delete junk emails first
b. Move: move any emails into an appropriate folder – and create a rule to make that happen automatically
c. Delegate: delegate any emails that should be responded to by someone else
d. Respond: respond to any emails that only YOU can respond to
The goal is to only have emails in your inbox that require action from you!
2. Track your money
One of the easiest ways to open the flow of money in your business is to start tracking exactly how much comes in on a daily basis. I give each of my Platinum clients a money tracking sheet that makes it super-simple for them to implement this tip, but you can create your own very easily.
Just create a simple form that lists the days of the month, with your monthly money goal listed as well. Each day fill in the amount of money that came into your business, and don’t forget to include affiliate payments and any other sources of revenue as well.
Just by paying attention to what’s coming in will open the flow to more, and before you know it, all the days of the month will be filled in with a number!
3. Don’t overbook
When putting together your master plan for 2011, make sure you don’t overbook yourself. If you do, you won’t leave space for other opportunities to show up that you likely aren’t aware of yet.
When I completed my own master plan for 2011, and then just recently with my Private Platinum clients, it was complete, but not overbooked. There was time off, as well as space for other exciting possibilities to come up.
I’ve been spending a lot of time lately getting ready for 2011 – planning, organizing, strategizing, visioning, and more. Once again, there are many transitions and transformations on the horizon for me and my business, and much to do to prepare for them, so I’m making space and opening the flow.
Here are some of the ways I’m doing this in my business that you can do too:
1. Clean Up Your Business Time
Time is your only non-renewable resource. If you’ve ever experienced days when you don’t know where the time has gone, but you do know you haven’t accomplished much, then you need to take a serious look at just what is eating up those precious minutes. My coach’s request of you is to track your time for the next two weeks. Like a food diary makes you intensely aware of what you’re eating, a time log will allow you to quickly and easily identify where you’re frittering time away.
Most likely culprits?… Email and TV (yes, I know some of you are ‘watching’ TV while you’re online, and no, that’s not multi-tasking, that’s just pure distraction).
Once you are aware of where your time is going, make a conscious effort to redirect it to more productive – or even more restful – activities. Turn the TV off (or TIVO/DVR whatever it is you must watch and give it your full attention later). And don’t leave your email open all day long! Allot specific time to read and respond to it instead.
You’ll be amazed at how just doing this simple exercise will free up the time you want for more important (and fun!) things. (Be sure to read Part 2 of this article next week where I’ll share more specific and effective tips for handling email overload.)
2. Clean Up Your Business Space
Now is a great time to go through your files – computer and physical – and delete or organize them for moving forward to 2011. I spent several hours going through my physical files recently, shredding lots of documents (I love to purge!), and setting up new files for my new Platinum clients as well as empty files for the ones yet to come. During this process both online and off, I also found a lot of gems I’d forgotten about – pieces of content, systems and processes, tools, resources, audios, and more.
And now that I have a recent visual in my mind of what’s in my files, it’s literally at my fingertips as I move forward in building my business. As for my computer, I actually went so far as to purchase a brand new laptop, and I’m being very discerning about what gets transferred over from my old PC to the new. Energetically and electronically, I can feel how much more open the flow is by doing this.
3. Clean up Your Business Circle
This one can be a bit difficult, but it’s necessary to prune the people you surround yourself with from time to time. It doesn’t mean you have to completely disconnect from them (unless they’re just weighing you down energetically), but do make a conscious choice to spend more time in the company of those who lift you up.
Let me give you a simple example. If you’re on someone’s ezine list just because everyone else is or you feel like you should be, but you either a) don’t read it or b) don’t feel good when you do read it, just unsubscribe and allow the space for something that resonates with you to take its place.
Or maybe you’re part of a mastermind group that you feel you’ve outgrown. Now is the time to graciously bow out. Once you do, you open the space for a new group to form around you that better supports where you are now.
How are you making space and opening the flow for the new year?
As we head into the season of giving, now is a great time to show appreciation to your clients and customers. Taking the time to give thanks to your clients will set you apart, increase loyalty, improve retention, inspire more sales, and deepen relationships that last long after the initial sale.
Here are 10 easy ways you can say thank you to your clients:
1. Greeting Cards
My husband often teases me that I should own stock in Hallmark for the amount of money I spend a year on cards. I love to send cards, for a specific reason or for no reason at all.
For business, you’ve probably heard of SendOutCards (and no, I’m not an affiliate or a distributor). I get a lot of cards this way and it helps to deepen the relationship for me. And it’s a super-easy way for you to do that with your customers too.
2. Personal Notes
I love to send personal notes too. I have specially designed notecards that I send when I just want to connect with someone after a particularly powerful coaching call, when someone makes an investment in Platinum, when I’ve made a special connection with someone in person, or when a client just needs a little cheer.
3. Invitations
One of the things you can do for your top clients is to invite them to a special event just for them. It can be a lunch or dinner at an event you’ll all be at, or carve out a portion of your own live event to spend time just with them.
You can also invite them to special teleseminar or webinar where you offer them free content just for being your top clients.
4. Small Gifts
Flowers, books, a mug, or something more specific are all thoughtful gifts for clients. They can be sent for certain occasions or just because (that’s actually my favorite way to send a gift).
5. Gift Cards
These days you can get gift cards for almost any product or service. Some companies, like Starbucks, offer having your logo or business name imprinted on them. Other ideas besides coffee include restaurants, movies, bookstores, office supplies and online vendors like Amazon.
6. Referral and Affiliate Rewards
Even if your referral or affiliate programs offer a commission on each referral, sending a personalized note along with it will go further in encouraging your network to continue to promote your offers into the future.
7. Reverse Referrals
Whenever appropriate, refer your clients and customers to others whom they will benefit from. Making this a part of the way you run your business will come back to you ten-fold as it shows the Universe your belief in abundance.
8. Customer Appreciation Days
Pick one day a year to designate as a Customer Appreciation Day to celebrate your clients. Make a special offer only to them and make a lasting impression.
9. Host Events
Host a gathering at the next event where your clients and customers are likely to gather. A Tweetup is a popular way to connect with both current and prospective clients and they are super-simple to set up and cost you nothing but a bit of time. You can also hold a virtual event anytime you want to bring your clients and customers together.
10. Life Events
Weddings, baby showers, major moves, book contracts, big speaking gigs, TV spots, or any other major event warrants an acknowledgment. A nice card or personal note, or even a quick phone call, will make you memorable for sure.
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