When I was studying for my MBA, my most challenging class was statistics. And even though I managed an A- in the class, it took every one of the few analytical brain cells I had to do so.
So when I sit down to analyze the statistics of my business every year, I’m still surprised to find myself engrossed, fascinated, excited and practically dancing for joy. Armed with this critical data, now I know exactly where to spend my time and efforts going forward to receive the highest and best rate of return.
I ran a total of about 10 reports, but let me share some of what I learned specifically from my shopping cart’s reports:
CRM Stats
The backend system I use (Infusionsoft) has the ability to run sales reports in a variety of ways. Below are four of the reports I run, what my results are, and how you can apply the results to your business:
a. My Monthly Sales Totals…
…showed me how many sales I made each month, and from that information, I discovered that my best month financially was November, followed very closely by December, then January.
I reviewed my marketing and sales activities (in other words, the offers I made) for that month, and what I found was this:
In November, I opened the Lively Biz Business Club membership for the first time.
In December, I opened the Lively Biz Accelerator small group coaching program for the first time.
In January, I offered a handful of spots for private Business Breakthrough Virtual Retreats with me, which always sell out very fast.
While the Club has a low price point, I designed and followed a specific launch plan, which resulted in a lot more enrollments. If you only have higher price points in you business model at the moment, consider if you can add a lower-priced leveraged offer to your menu of services.
Both the Accelerator and the Business Breakthrough Virtual Retreats have higher price points, so if you’ve already developed some products or programs at the lower-priced end of your funnel, consider adding a more comprehensive program at a higher price to your offerings to increase your bottom line.
b. My Sales by Campaign…
… showed me which special offers were the ones you were most interested in taking advantage of. Now I know which offers to consider repeating, or offering on another product or program in the future.
This is something you can do as well. Guessing if a special campaign you ran worked well or not doesn’t make good business sense. Tracking actual numbers does, however, and it’s super-simple to do if you have a backend system that has that feature.
c. My Sales by Clients/Customers…
… showed me who my top clients/customers are, what they’ve bought, and how much they’ve invested in my offerings. And since I know that one of the most effective ways to grow a business is to make additional offers to those who have already bought from me, you can bet that not only will I do that, but I’ll do it in a way that makes them feel special – because they are to me – by offering them special access or discounts or additional benefits as my way of thanking them for their continued business and loyalty.
If you track this information, you can do the same and increase your sales and your customer loyalty at the same time.
d. My “Where did you hear about us” Report…
… showed me that even though I thought that some of my online networking efforts weren’t really paying off, mainly because I didn’t think I was focusing enough time on them, I was wrong. It seems even the small amount I had been doing was making an impact.
So now I know the top three places to really focus those efforts going forward. If you’ve found online networking to be a struggle for you, tracking this information makes what can seem like an overwhelming marketing activity (some lists are SO active) into an extremely manageable and once-again enjoyable one.
I gleaned all of this information from just four reports from Infusionsoft. And this doesn’t include the reports I ran for my web stats via Google Analytics.
Measuring the results of your business activities is critical to your success, and anyone can do it (it’s really one of those “if I can, anyone can” kind of things). I really want to encourage you to take a look at where you’ve been over the past 6-12 months, analyze that data, and make some strategic decisions about where you want to focus your efforts going forward to get where you want to be.
I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.
Whether you’re publishing an ezine, sending an ecourse, posting to a blog, or building an email list of clients and customers in another format, there are a few things you need to know to make sure that you’re complying with the legal aspects of sending email as well as for making your list-building efforts that much more effective.
1. Only Use Permission-Based Email Marketing
Simply put, opt-in email (also called ‘permission-based’) is email sent to people who have given you permission to contact them via email. So if someone hasn’t directly requested information from you, they should not be on your opt-in list.
2. Single or Double Opt-in?
Depending on the email list service you’re using in your business, you may have a choice between single or double opt-in email. With single opt-in, someone gives you their email address once and they are added to your list. With double opt-in (also know as confirmation opt-in), someone gives you their email address, to which they then receive an automated response from your list service asking them to click a specific URL to confirm that they do in fact want to be added to your list. Only once they click that link are they then added to your list.
So, which should you use? It depends, but for your main email list, I want to encourage you to use the double opt-in process. It means that you will lose a certain percentage of those people who signed up for your list because they then don’t confirm their subscription, but it protects you from being labeled as a spammer – something you want to avoid at all costs.
3. Post Your Privacy Policy
Wherever you give people the option to sign up for your list, make certain your privacy policy is clearly stated. Something like “We will never share your email address, period” should be fine.
4. Have a Clear Unsubscribe Link
In every email you send to your list, have a clear way for your reader to unsubscribe if they desire. Usually this is in the form of an unsubscribe URL at the bottom of the email. When someone clicks on the link, they should be taken to a page where they can remove their email address from your list. Just make sure your unsubscribe function works!
5. Multiple Lists
In the beginning, you’ll only be setting up one list, most likely for your ezine. But at some point you’ll want to have multiple lists, for different products or programs you offer, to more easily connect with specific people on your list.
For example, I have a list for my ezine subscribers, one for the members of my group coaching program, one for my live event, and several others that perform various functions for me.
When you’re choosing an email list service provider, this is something you want to keep in mind – the ability to create and manage multiple lists.
6. Q’em up
Being able to compose your email messages ahead of time and then queue them to be delivered on the date and/or interval of your choosing is another great benefit to using an email list service provider.
For example, you can set up an 30-lesson ecourse to be delivered once a day for 30 days. Or create 26 issues of your ezine and set them up to go out every two weeks. This is one of my favorite things about using an email list service – it’s the ‘set it and forget it’ kind of marketing – my favorite kind.
I use and highly recommend Aweber as your email list service provider.
7. What about my shopping cart?
Some shopping carts also act as an email list service, but I actually recommend you use both Aweber along with your shopping cart.
Here’s what I mean:
Use Aweber for your listbuilding, autoresponders, ezine (and ecourse) distribution, and any other mailings to your list. Let Aweber be your email list manager.
Use PayPal to process payments (it integrates with Aweber). THEN when you start consistently bringing in $500-$1000/month in income, sign up with a shopping cart That’s when the fees of using a merchant account and a shopping cart become a wash.
Use your shopping cart for selling downloadable products, payment processing (it also integrates with PayPal), subscription/recurring payments, running special offers, affiliate marketing, and housing your customer list (meaning those people who have bought from you).
Only use your shopping cart’s autoresponder system for confirmation emails when a customer buys something from you, and only use their broadcast system when you want to send an email (for a special offer, for example) to your customers.
With this method, your MAIN list of prospects (which will include both those people who have bought from you, assuming they’ve come to your offers via your communication to them via your list, and your potential clients and customers) are always kept at Aweber, so you never have to move (and lose) your list once you migrate from PayPal to your shopping cart.
I’d love to know your thoughts – please feel free to comment below – thanks!
Hi there!
I had a email conversation with a potential high-level client several years ago that went something like this…
“Alicia, I have a successful life coaching practice – full client roster, mostly via referrals, steady 6 figures in income, and I want to bring my business online. I’m interested in your Platinum program – can we talk?”
I told her she should consider going through my 21 Easy & Essential Steps to Online Success System™ instead.
My response surprised her. So much so she graciously asked why it seemed she wasn’t qualified for my Platinum program…(because <insert name>, <insert name> and <insert name> had already told her she was for their programs.
I explained it wasn’t that she wasn’t qualified at all. It was that she was already successful offline and she didn’t NEED a $24k Platinum program to bring that success online.
She only needed to implement the 21 Steps (for $297-) to get the foundation of a successful online business in place, and THEN we could talk about Platinum.
Or I could personally lead her through the 21 Steps program for $24k and call it Platinum… 😉 Her choice… You can guess which she choose, thanking me for pointing her to just what she needed next (and saving her thousands of dollars too).
I’m so tired of hearing stories from you about spending thousands of dollars BEFORE you want or even need to, just to get those critical underpinnings in place.
So I want you to have the same choice I gave to her – and for even less of an investment than that…
I’m offering you the 21 Easy & Essential Steps to Online Success System™ for just $97-.
Click here to get your copy right now:
https://aforest.leadpages.net/21-steps/
This is the final time I will be offering this program, even though it’s been my bestselling offer since 2006 – it’s simply time to make space for something new to emerge.
This $97- deal ends on Saturday, June 6, so don’t wait, ok?
Click here to get your copy right now:
https://aforest.leadpages.net/21-steps/
Cheers,
~ A
PS: The program comes with access to the private 21 Steps Facebook Group as well as 8 Video Trainings of the entire course… it’s a screaming deal. 😉
Click here to get your copy right now:
https://aforest.leadpages.net/21-steps/
One of the ways my business had been successful over the years has been by repeating what’s worked. And then there comes a time when my market and I are ready for something fresh, something new to re-ignite the fires or to advance together into a new level of growth. This also helps keep your list interested, and it helps you stay cutting edge in your market.
Here are 5 easy ways for getting and staying hot in your market:
1. Be recognized…
Start showing up – in-person and/or virtually – at events that are offered for your target market. Throw your own events. Be seen on discussion lists and popular blogs where your target market hangs out. Join the conversation, offer your valuable insights and comments, ask good questions and give good answers. Joint venture with your colleagues and double your efforts with half the work. Join associations made up of your peers and volunteer to be on a committee or head up a project. There are loads of ways to build your recognition in your market. Pick a couple and start doing them NOW.
2. Be open to offering others’ products…
If you’ve hit a creative low point, there’s always the option of offering someone else’s product to your list. It’s still new and fresh material to them and a new offer for you to make. Make a list of five of your colleagues who each have a product offering that complements what it is that you do and start building a relationship with them now (if you don’t have one already), so when you want to offer their product, they’ve gotten to know you and your business a bit so they may be more willing to say yes to that kind of strategic alliance.
3. Be more ‘serviceable’…
Take a fresh look at your service offerings. Write down what they look like currently on one sheet of paper, including all the features and benefits. One a separate sheet of paper, write down how you’d like your services to look, including all the features and benefits. You might be surprised to find a real difference. Based on what you discover, consider repackaging your current offerings in a way that better suits you and your clients.
4. Be trendy…
Enter the conversation already going on in your client’s mind to spark new ideas. What are they reading, seeing on TV, involved in right now in their world? What current event or newsy item or popular TV show can you tie into your sales copy for your offerings that will keep it fresh and make stand out in an already crowded marketplace?
5. Be occasion-oriented
Tie a promotion into a holiday or special occasion. There’s hardly a week that goes by these days that doesn’t have some sort of celebration attached to it. Or you could make up your own. For example, January (New Year’s) and September (Back-to-School) are great months for launching new products, programs, or services that allow the client to do, be and have better.
If you want to keep your clients and customers, keep them interested. Consider offering something new, either in the way of a new product, program or services tailored to their wants or by tweaking your current offerings to keep them fresh and make them stand out in an already crowded marketplace.
I’d love to know which one of these 5 resonates with you the most. Please leave your comments below.
People ask me all the time how I’ve managed to create a 6-figure+ business while only working about 15 hours a week. First, I had to build a solid foundation and set up systems that would support the business as it grew, systems that were either automated or delegated or easily repeatable.
Once I had the foundation and the beginning systems in place, I was constantly looking for ways to leverage my time and talent, and I still do. I could write a book on the many ways we do this in my business (and maybe I will someday) but in this 4-part series, I’m going to share with you some of the most effective ones that you can apply to your business today.
1. Use Google Alerts
Part of using leverage in your business to by being aware of what’s going on out there that has to do with you. Lucky us, we have Google to keep us informed.
Simply set up a Google Alert for your name and the name of your business. You can also set up alerts for specific keywords in your business and for your colleagues. And you should set up alerts for your clients as well. You want to know what your clients are doing. If you see them doing something great you can say, “Yay.” You can also say, “You might want to try something else.”
Letting Google keep you informed of what’s going on in your online world is a great way to leverage your time.
2. Leverage your content
I teach a whole 12-part content leverage system, but you want to at least be leveraging any piece of content you write for your ezine or your blog.
So, if you’re writing an article for your ezine, make sure it goes on your blog. If you’re writing a blog post make sure at least part of it goes in your e-zine. People will read your content in different ways. They’ll read it in your e-zine in their inbox, or on your blog site – or via an RSS feed from your blog to your inbox.
Those are just two ways. Other ways are to turn that content into a podcast, a video, and social media posts, and promote them via those media.
3. Create an email campaign from your sales page
When you’ve created the sales page for your offer, you’ll need to create an e-mail campaign to promote it and your offer.
You’ve done the hard part of writing the sales page itself, even if it’s a short sales page. To leverage that hard work, take pieces of that sales page and repurpose them into your email campaign.
I know we sometimes think we have to do everything fresh and new from scratch. You do not have to do that. Take pieces from what you’ve already written and plug that into your e- mail promotions. Take something from the top. Take a piece of your story. Take the benefit bullets. Tweak them a bit and put them into your emails.
4. Do your ezine differently
If you’re writing an ezine and it’s in HTML and you find that it feels heavy, you’re not getting it done, it takes too much effort, it feels too complicated or you don’t have someone helping you do it then change to text.
Make it easy for yourself. If you struggle with HTML then creating an e-zine that way only translates into lost time and wasted energy.
If you need to do text until you’re ready to hire someone to help you do something prettier then just do text. I promise it won’t hurt you.
Also, if the ezine is just too long, you can make them short.
You don’t need to have seven moving parts. It’s more important that you’re consistent with sending it out on a weekly or twice a month. You can send them once a month if that’s correct for your market. That is more important than having them long.
Do text. Keep it short. Be more consistent about sending it out.
5. Repeat what works
I talk about this a lot. Sometimes it seems obvious. People often don’t do this. We’re too close to it. We can’t see it. That’s why you need other eyes. We get excited about new ideas and keeping things fresh. There’s nothing wrong with that. But don’t forget to review what you’ve done before that worked really well and repeat it.
(Watch for Part 3 in this series next week…)
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