I’ve been spending a lot of time lately getting ready for 2012 – planning, organizing, strategizing, visioning, and more. There are many transitions and transformations on the horizon for me and my business, and much to do to prepare for them, so I’m making space and opening the flow.

In Part 1 of this article, I shared 3 ways you can make space in your business. Now here are 3 ways I’m opening the flow in my business that you can do too:

1. Escape Email Overwhelm

The number one distraction to moving your business forward by leaps instead of baby steps is email. So here’s my system for handling email overload. If you can practice this 80% of the time, you’ll be way ahead of the game.

a. Delete: scan and delete junk emails first
b. Move: move any emails into an appropriate folder – and create a rule to make that happen automatically
c. Delegate: delegate any emails that should be responded to by someone else
d. Respond: respond to any emails that only YOU can respond to

The goal is to only have emails in your inbox that require action from you!

2. Track your money

One of the easiest ways to open the flow of money in your business is to start tracking exactly how much comes in on a daily basis. I give each of my private clients a money tracking sheet that makes it super-simple for them to implement this tip, but you can create your own very easily.

Just create a simple form that lists the days of the month, with your monthly money goal listed as well. Each day fill in the amount of money that came into your business, and don’t forget to include affiliate payments and any other sources of revenue as well.

Just by paying attention to what’s coming in will open the flow to more, and before you know it, all the days of the month will be filled in with a number!

3. Don’t overbook

When putting together your master plan for 2012, make sure you don’t overbook yourself. If you do, you won’t leave space for other opportunities to show up that you likely aren’t aware of yet.

When I completed my own master plan for 2012, it was complete, but not overbooked. There was time off, as well as space for other exciting possibilities to come up.

How are you making space and opening the flow for the new year? Please share your thoughts below…

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It seems that, at least in the US, the holiday season starts earlier and earlier, with Christmas cards taking over most of the card section of any store right after Halloween (if not before!).

And while it bugs me to hear holiday music over the store speakers while I’m shopping for my kids’ Halloween costume (because by the time Santa does visit, I’m quite tired of dreaming of a “White Christmas”), as far as planning on how to market for and during the holiday season for my business, it’s almost never too early.

One of my beliefs is “Giver’s Get,” in the sense that you are giving from a place of having no expectation of getting anything in return.

What follows are 5 ways that you can give in your business, feel really good about it, and reap the rewards from the Universe.

1. Thank your clients and customers.

An obvious one to do in this season of giving is to show your gratitude to your current clients and customers for their business. But you might be surprised at how few business owners actually take the time to do this.

It could be something as simple as expressing your thanks in a short email. Or you could send a thank you card in the mail. Or you could take it a step further and do something I’ve done in the past – send a postcard expressing your gratitude with a link to a special – and fr*e – gift to your VIP clients and customers.

Taking the time to say thank you goes a long way towards deepening that all-important relationship with your current clients and customers. If you do nothing else this holiday season, at least do this.

2. Give your ezine list a gift.

Your ‘pot of gold’ in your business in your email list of potential clients and customers. You should always be treating them well, but at least once a year, offer them a gift – no strings attached – just because…

For a few years, I offered a 12 Days of Christmas series to my ezine subscribers, where they received something of value that would benefit them in building their business once a day for the 12 days leading up to Christmas. This was a huge hit every year, and it was fun for me to come up with something new each day.

You don’t have to offer 12 gifts, however. Just one will do very nicely as well.

3. Give a holiday coupon.

As a gift to your list as well as to give you a boost in your income, why not offer a coupon towards one or more of your offerings. You could offer a 2-for-1 coaching session, or a 20% off discount for one of your ebooks or ecourses, or you could offer a special price for the month of December only on one of your programs.

4. Give your affiliates a gift.

Your affiliates are also one of your greatest assets in your business. Show your gratitude to the folks who have chosen to join your ‘sales force’ by increasing their commissions for the holiday season.

Ideally, your commission rate should be at least 25%. Why not reward them further for promoting your offerings by doubling their commissions to 50%?

5. Give yourself a gift.

And don’t forget yourself! If you haven’t already, hire a virtual assistant to help you now so you can enjoy more of your holidays. You’ll be so glad you did and you’ll never go back to being a lone ranger!

I’d like to invite you to choose at least two of these ways of giving in your business to implement this holiday season.

I’d love to know your thoughts on this – feel free to share them below.

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As we head into the season of giving, now is a great time to show appreciation to your clients and customers. Taking the time to give thanks to your clients will set you apart, increase loyalty, improve retention, inspire more sales, and deepen relationships that last long after the initial sale.

Here are 10 easy ways you can say thank you to your clients:

1. Greeting Cards

My husband often teases me that I should own stock in Hallmark for the amount of money I spend a year on cards. I love to send cards, for a specific reason or for no reason at all.

For business, you’ve probably heard of SendOutCards (and no, I’m not an affiliate or a distributor). I get a lot of cards this way, from colleagues, and it definitely deepens the relationship for me. And it is a super-easy way for you to do that with your customers too.

2. Personal Notes

I love to send personal notes too. I have specially designed notecards that I send when I just want to connect with someone after a particularly powerful conversation or coaching call, when someone makes an investment in working privately with me, when I’ve made a special connection with someone in person, or when a client just needs a little cheer.

3. Invitations

One of the things you can do for your top clients is to invite them to a special event just for them. It can be a lunch or dinner at an event you’ll all be at, or carve out a portion of your own live event to spend time just with them.

You can also invite them to special teleseminar, webinar, or LiveStream event where you offer them free content just for being your top clients.

4. Small Gifts

Flowers, books, a mug, or something more specific are all thoughtful gifts for clients. They can be sent for certain occasions or just because (that’s actually my favorite way to send a gift).

5. Gift Cards

These days you can get gift cards for almost any product or service. Some companies, like Starbucks, offer having your logo or business name imprinted on them. Other ideas besides coffee include restaurants, movies, bookstores, office supplies and online vendors like Amazon.

6. Referral and Affiliate Rewards

Even if your referral or affiliate programs offer a commission on each referral, sending a personalized note along with it will go further in encouraging your network to continue to promote your offers into the future.

7. Reverse Referrals

Whenever appropriate, refer your clients and customers to others whom they will benefit from. Making this a part of the way you run your business will come back to you ten-fold as it shows the Universe your belief in abundance.

8. Customer Appreciation Days

Pick one day a year to designate as a Customer Appreciation Day to celebrate your clients. Make a special offer only to them and make a lasting impression.

9. Host Events

Host a gathering at the next event where your clients and customers are likely to gather. A Tweetup is a popular way to connect with both current and prospective clients and they are super-simple to set up and cost you nothing but a bit of time. You can also hold a virtual event anytime you want to bring your clients and customers together.

10. Life Events

Weddings, baby showers, major moves, book contracts, big speaking gigs, TV spots, or any other major event warrants an acknowledgment. A nice card or personal note, or even a quick phone call, will make you memorable for sure.

I’d love to know the ways you show appreciation to your clients and customers. Please share them below.

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I had many light bulb moments during my three days in Dallas at SHINE this year, and I wanted to share with you 10 of my top take-away’s:

1. Opportunities come through people, not your computer

Think about that for a minute. Yes, you can build good relationships with people over email and social media. But when it comes to the really juicy opportunities, those are going to come through meeting people and spending time with them IRL (in real life). That’s one reason why it’s so important to get out there at least a couple of times a year.

2. BLT – Believe, Like, Trust

We often hear and I say it myself – that people need to know, like and trust you before they will buy from you. But I liked this version better – that people have to BELIEVE you, like you and trust you. So the more YOU you put into your marketing, the more authentic you are, the more people will get to believe, like and trust you, and the more sales you’ll make.

3. When you are yourself, you have no competition

Enough said.

4. No Plan B

If you have a Plan B, then just do Plan B. Otherwise make the commitment to Plan A, with no other option.

5. Your best ideas don’t come from sitting at your desk

My best ideas come to me in the car. Or sitting on the dock in the early morning of summer. I created this business under a palapa in the Turks & Caicos. Where do your best ideas come to you? When you’re stuck or need to hit the refresh button, go where your best ideas are able to pop into your mind.

6. You’ve got to be comfortable with being uncomfortable

Being an entrepreneur will bring up all your stuff. Most of the time, that’s going to make you uncomfortable. You have to be ok with that and recognize that it’s just an indicator that you’re moving through whatever you need to in order to grow and reach the next level. If you can remember that, it’s actually pretty exciting, isn’t it?

7. Balance

I always say there’s no such thing as balance, that there’s an ebb and a flow but no such thing as balance. So it was empowering to hear two of the speakers say the same with their own spin:

“Life if not about balance; it’s about resilience.” and “Balance is for ballerinas.”

8. Eat that frog

You may have heard this idea before – to do the thing you most do not want to do first. Eat that frog and get it over with. Once you do, your energy is free to work much more productively and enjoyably on everything else.

9. Focus on your zone of excellence

If you’re still trying to be all things for the people in your market, I’m going to make a coach’s request that you make a commitment to stop that right now. Spend some time focusing on who your ideal client is and what is the ONE thing that you LOVE to do in your work with that ideal client? Start re-designing your message and your offerings around that.

10. Business happens at the bar

…or on the shuttle from the airport, or while waiting in line for the restroom, or when you step outside on a break for some fresh air. If you’re taking the time away from your business and your life to attend a live event, then you need to be talking to people, engaging with them, and letting them engage with you. Let me be clear – I don’t mean selling to them and I’m not fond of the word networking, but just talk to people, have a conversation. The best business relationships I have were built from a simple chat over a drink.

I’d love to know which of these resonates with you. Please leave your comments below…

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When I was studying for my MBA, my most challenging class was statistics. And even though I managed an A- in the class, it took every one of the few analytical brain cells I had to do so.

So imagine my pleasant surprise when I sat down to analyze the statistics of my business over the last 12 months and found myself engrossed, fascinated, excited and practically dancing for joy. Armed with this critical data, now I know exactly where to spend my time and efforts going forward to receive the highest and best rate of return!

I ran a total of about 10 reports, but let me share some of what I learned specifically from my shopping cart’s reports:

Shopping Cart Stats

The shopping cart system I use (1ShoppingCart) has the ability to run sales reports in a variety of ways. Below are four of the reports I ran, what my results were, and how you can apply the results to your business:

a. My Monthly Sales Totals…

…showed me how many sales I made each month, and from that information, I discovered that my best month financially was this past January, followed by March.

I reviewed my marketing and sales activities (in other words, the offers I made) for that month, and what I found was this:

In January, I launched my Platinum Coaching program, which generated $43,450 in sales.

In March, I offered my 21 Easy & Essential Steps to Online Success Take Action Group 10-week coaching program, which is one of my bestselling programs.

Both of these programs have higher price points, so if you’ve already developed some products or programs at the lower-priced end of your marketing and product funnel, consider adding a more comprehensive program at a higher price to your offerings to in^crease your bottom line.

b. My Sales by Ad Campaign…

… showed me which special offers were the ones you were most interested in taking advantage of. Now I know which offers to consider repeating, or offering on another product or program in the future.

This is something you can do as well. Guessing if a special campaign you ran worked well or not doesn’t make good business sense. Tracking actual numbers does, however, and it’s super-simple to do in 1ShoppingCart.

c. My Sales by Clients/Customers…

… showed me who my top clients/customers are, what they’ve bought, and how much they’ve invested in my offerings. And since I know that one of the most effective ways to grow a business is to make additional offers to those who have already bought from me, you can bet that not only will I do that, but I’ll do it in a way that makes them feel special – because they are to me – by offering them special access or discounts or additional benefits as my way of thanking them for their continued business and loyalty.

If you track this information, you can do the same and increase your sales and your customer loyalty at the same time.

d. My “Where did you hear about us” Report…

… showed me that even though I thought that some of my online networking efforts weren’t really paying off, mainly because I didn’t think I was focusing enough time on them, I was wrong. It seems even the small amount I had been doing was making an impact.

So now I know the top three places to really focus those efforts going forward. If you’ve found online networking to be a struggle for you, tracking this information makes what can seem like an overwhelming marketing activity (some lists are SO active) into an extremely manageable and once-again enjoyable one.

I gleaned all of this information from just four reports from my shopping cart. And this doesn’t include the reports I ran from my email list service (Aweber) or from my web stats (Google Analytics).

Measuring the results of your business activities is critical to your success, and anyone can do it (it’s really one of those “if I can, anyone can” kind of things). I really want to encourage you to take a look at where you’ve been over the past 6-12 months, analyze that data, and make some strategic decisions about where you want to focus your efforts going forward to get where you want to be.

Measures, Metrics, and Conversions – oh my!

You can’t get where you want to go if you don’t track where you’re at… period.

Look, I’m NOT a numbers gal, but this is the kind of math you must do if you want to break through to the next income level in your business. And believe me, if I can do it, you can too. I promise to make it painless and super-simple for you – I’ll even give you a copy of my own easy-to-use spreadsheet to model.

What does ‘crunching the numbers’ do for your business? It eliminates the guesswork on what you need to focus on, tweak, or delete altogether from your business offerings to make more profit, streamline your offerings and systematize your cash flow. It’s truly magical.

Only *1* seat left – reserve it NOW

I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.

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One of the biggest mistakes I see entrepreneurs make is creating what they think their market needs instead of what it wants. Then they’re left disappointed, discouraged and with little to no sales – and maybe even unwilling to try again.

So if you’re creating products/programs/services that you think your market needs – offerings that seem the most logical to you that will help your prospects do, be or have better – but you’re not selling many – or any, then keep reading.

There are two things you need to remember when creating any offering for your market:

1. People buy what they want, not necessarily what they need.

2. People buy based on emotion, not necessarily on logic.

There are several ways to get this information and use it to help you create an offering that will solve your prospect’s problems and make a profit for you at the same time.

The best way is to do your research. Make sure you conduct market research of your market at least once a year. You want this to be an ongoing part of your marketing campaign so you can keep up with the changing desires of your target market and continue to offer them what they want (not what you think they need).

Here are some ways to do this:

1. Simple: Ask them!

Ask your prospects a simple, open-ended question, like “What’s your biggest challenge with building your business online?” or “What’s the one thing you’d like to learn more about that relates to balancing your work and family life?” Tailor the question to your niche and use the information you receive to help spark ideas for new products and services.

You can put this question to your target market a number of ways: as an autoresponder when they sign up for your freebie offering, periodically in your ezine, ask them on your teleclass and have them email you their response, or ask them on discussion boards and blogs in your niche.

2. Almost as Simple: Do a simple survey…

… that asks 1-10 questions using a survey tool like SurveyMonkey. This allows you to ask more specific questions to elicit more specific responses. Doing a survey like this really helps you to NOT waste your time creating offerings your target market simply doesn’t want.

Continue reading this and share you thoughts on my blog…

3. Advanced: Set up an Ask Database campaign (www.AskDatabase.com).

This tool helps you ask your niche what they want in a sophisticated and professional-looking way. It does a few other things besides just asking the questions, so if you have the budget, it might be worth looking into.

One last tip: To entice people to share their thoughts with you, offer them a free gift for answering your question or taking your survey. It’s also a nice way to say thank you for their time and for the very valuable information they’re sharing with you.

The information you glean from implementing this strategy (especially over time as your list grows) is priceless! Try it for yourself and see if you don’t agree…

30 Days to an Income-Generating Info-Product

It’s absolutely possible to create a new income stream by putting together a simple product in as little as a month. I’ll teach you not only how to do it, easily and inexpensively, but also how to choose a topic that’s guaranteed to lead to a lucrative product for you.

As a bonus, I’ll also share with you the exact steps I used to create a simple multi-media product that continues to generate consistent sales with very little promotion that you can do too!

Only *2* seats left – reserve yours

I’d love to hear which of these tips you’re willing to embrace today. Feel free to share with me below.

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